Civil Enforcement Officer
Civil Enforcement Officer
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
5-6 months contract with a Local Authority
Job Summary:
The Civil Enforcement Officer plays a vital role in maintaining traffic flow and public safety by ensuring compliance with parking regulations.
The postholder will patrol designated areas issue Penalty Charge Notices (PCNs) where necessary and provide support to residents and visitors in understanding parking restrictions.
The role requires working outdoors in all weather conditions often independently and demands a high level of professionalism and integrity when interacting with the public.
Key Duties/Accountabilities (Sample):
Patrol on- and off-street parking locations either on foot bicycle or using a council vehicle to identify and address contraventions
Issue PCNs in line with current legislation using handheld devices and body-worn video technology
Conduct equipment checks before and after shifts reporting faults and ensuring items are fully charged and operational
Attend daily briefings understand deployment zones and act in accordance with service instructions
Record and report issues including damaged signage road markings and suspected abandoned vehicles
Provide accurate witness statements when required and represent the service in tribunal or legal proceedings
Maintain high standards of customer service responding respectfully and helpfully to members of the public including in challenging situations
Assist in the development of service delivery through feedback and identification of potential improvements
Work collaboratively with colleagues and external partners such as the police as well as maintaining an up-to-date knowledge of relevant legislation and practices.
Skills/Experience:
Minimum of 2 years experience in civil parking enforcement with a sound working knowledge of parking legislation and codes of practice
Proven ability to handle challenging public interactions professionally and respectfully
Competence in using handheld enforcement and body camera equipment with accuracy in issuing PCNs
Excellent written and verbal communication skills with attention to detail in recording evidence and completing documentation
Sound awareness of health and safety practices particularly relating to lone working and outdoor patrols
Ability to work independently or as part of a team and to follow instructions in line with operational procedures
Desirable: Full clean driving licence or CBT and willingness to use a bicycle as part of patrol duties
Ability to maintain confidentiality follow data protection protocols and operate within ethical standards
Additional Information:
The closing date: 11/07/2025 @17:00.
Standard DBS required.
Minimum of 2 years' experience in civil parking enforcement, with a sound working knowledge of parking legislation and codes of practice Proven ability to handle challenging public interactions professionally and respectfully Competence in using handheld enforcement and body camera equipment, with accuracy in issuing PCNs Excellent written and verbal communication skills with attention to detail in recording evidence and completing documentation Sound awareness of health and safety practices, particularly relating to lone working and outdoor patrols Ability to work independently or as part of a team and to follow instructions in line with operational procedures Desirable: Full clean driving licence or CBT and willingness to use a bicycle as part of patrol duties Ability to maintain confidentiality, follow data protection protocols, and operate within ethical standards
Employment Type
Full Time