Field Network Support Engineer
Field Network Support Engineer
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Job Description
Job Overview
We are looking for a highly skilled and dependable Field Network Support Engineer to join our technical operations team. This position involves the installation inspection troubleshooting and maintenance of network and internet services at customer locations. The ideal candidate should have prior experience in ISP or telecom environments and be capable of working independently in field-based roles.
Network Installation & Configuration
Install and configure internet and network devices (routers switches modems cabling etc.) at client sites.
Follow standard operating procedures and technical documentation.
Perform service verification tests including signal strength and connectivity.
Educate clients on basic equipment use and maintenance.
Troubleshooting & Technical Support
Diagnose and resolve customer complaints related to network and connectivity issues.
Respond promptly to service tickets and maintenance requests.
Escalate complex issues to internal support teams or the Network Operations Center (NOC).
Maintain proper records of site visits installations and service reports.
Customer Service & Relationship Management
Provide professional on-site support and clear communication with customers.
Address client concerns and guide them on service improvements or upgrades.
Work with internal teams (e.g. Sales or Account Managers) to share customer feedback.
Quality Assurance & Compliance
Ensure installations are done according to safety and quality standards.
Conduct follow-up inspections and service performance checks.
Stay informed about the latest industry tools technologies and standards.
Requirements
Minimum of SSCE/WAEC. OND/HND/ in Electrical/Electronic Engineering Telecommunications or Computer Science is preferred.
2 4 years of experience in field service network installation or support roles within an ISP or telecom company.
Good knowledge of TCP/IP LAN/WAN routing switching and basic cabling.
Experience with configuring and troubleshooting routers switches and modems.
Ability to work with Windows Linux and macOS operating systems.
Excellent problem-solving technical and communication skills.
Must be physically fit with the ability to install and mount devices.
Valid driver s license and willingness to travel within Lagos and its environs.
Benefits
Competitive monthly salary of 250000 (net).
Health insurance.
Pension contributions.
Transportation allowance for field assignments.
Monthly performance-based bonuses.
Opportunities for technical training and career advancement.
Collaborative and growth-oriented work environment.
Employment Type
Full Time
