This is a remote position.
Telecaller also known as a telemarketer or phone sales representative is a professional who communicates with customers or potential customers over the phone to promote products or services gather information or provide support. They play a vital role in connecting businesses with their target audience.
Heres a more detailed breakdown of the Telecallers responsibilities and skills:
Responsibilities:
Making outbound calls:
Telecallers proactively reach out to potential customers to introduce products or services explain their benefits and encourage them to make a purchase or schedule an appointment.
Handling inbound calls:
They also handle incoming calls from customers who have inquiries complaints or require assistance.
Generating leads:
A key part of their role is to identify and qualify potential customers gathering information and building a pipeline for the sales team.
Providing customer service:
Telecallers address customer needs resolve issues and ensure a positive experience.
Maintaining records:
They are responsible for accurately recording customer interactions updating CRM systems and documenting call details.
Following up:
Telecallers follow up with leads potential customers and existing clients to nurture relationships and drive sales.
Meeting sales targets:
In many cases Telecallers are expected to meet specific sales targets and quotas.
Gathering feedback:
They may also be tasked with gathering customer feedback on products services or marketing campaigns.
Promoting company products and services:
Telecallers communicate the value proposition of the companys offerings to potential and existing customers.
Skills:
Excellent communication skills: Telecallers need to be articulate persuasive and able to communicate effectively over the phone.
Active listening: They must be able to listen attentively to customer needs and respond appropriately.
Problem-solving skills: Telecallers should be able to identify and resolve customer issues efficiently.
Persuasion and sales skills: They need to be able to convince customers to take desired actions.
Product knowledge: Telecallers must have a thorough understanding of the products or services they are promoting.
Customer service skills: They should be able to provide excellent customer service and build positive relationships.
Computer skills: Basic computer skills and familiarity with CRM systems are often required.
Time management: Telecallers need to manage their time effectively and prioritize tasks.
Patience and resilience: They should be able to handle difficult customers and objections with patience.
Adaptability: Telecallers need to adapt their communication style and approach to different customers and situations.