Administrative Assistant (ZR_24747_JOB)
Administrative Assistant (ZR_24747_JOB)
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USD 4 - 765
1 Vacancy
Job Description
This is a remote position.
Key Responsibilities
1. Customer Support
Act as the first point of contact via phone email and webchat
Provide product information on custom iron doors aluminum windows and related products
Resolve complaints and manage customer satisfaction surveys
2. Lead Management & Assignment
Track and organize inbound leads using CRM software
Assign leads to sales or production teams for follow-up
Document all lead communications and track performance
3. Order Management
Process and track customer orders ensuring specs and deadlines are met
Update customers on product availability and installation timelines
Collaborate with sales production and warehouse teams for smooth fulfillment
4. Social Media Monitoring & Engagement
Monitor social platforms for comments messages and inquiries
Respond professionally to customers to maintain a positive online presence
Moderate comments to remove inappropriate content
Identify sales leads from social media and forward them to the right teams
5. Administrative Support
Manage calendars schedule meetings and assist with general office tasks
Organize documentation related to customers orders and products
Support communication and coordination between remote teams
6. CRM & Data Entry Management
Keep customer records up to date in the CRM
Enter sales orders track warranty tickets and maintain profiles
7. After-Sales Support
Follow up on orders warranty issues and customer feedback
Manage returns exchanges and other after-sales processes
Skills & Qualifications
Excellent communication skills (email phone social media)
Social media savvy with experience moderating and engaging on platforms
Proficient with CRM software for lead and customer management
Strong organizational and multitasking abilities
Detail-oriented with accurate data management
Familiarity with Instagram Facebook Twitter LinkedIn and other platforms
Prior customer service or admin experience preferred
Key Attributes
Customer-focused and committed to delivering great service
Proactive and effective communicator
Detail-oriented with strong record-keeping skills
Self-motivated and able to work independently
Tech-savvy and quick to learn new tools
Adaptable with a calm solution-focused approach
Additional Information
Tools used include FileMaker Cloud SalesTratify CRM project management software Microsoft Teams Outlook and various social media platforms
Independent Contractor Perks
HMO coverage for eligible locations
Permanent remote/work-from-home setup
Immediate hiring
Steady freelance job
Customer-focused and committed to delivering great service Proactive and effective communicator Detail-oriented with strong record-keeping skills Self-motivated and able to work independently Tech-savvy and quick to learn new tools Adaptable with a calm, solution-focused approach
Education
N/A
Employment Type
Full Time
