Front Office & Revenue Manager
Front Office & Revenue Manager
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Our client is a luxury community offering nature-inspired hospitality resorts in suite wellness relaxation and
recreation experience for both residents and visitors.
Job Summary
We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory rate optimization and revenue forecasting. The ideal candidate will possess a deep understanding of hospitality operations guest service excellence and dynamic pricing strategies.
Key Responsibilities
Rooms Division & Guest Services
- Oversee front office housekeeping concierge and reservations departments to ensure flawless guest experiences across the estate
- Create and implement service standards and SOPs across all Rooms Division departments
- Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
- Monitor guest satisfaction and handle escalations with tact and professionalism
- Ensure seamless communication between departments to optimize service delivery and efficiency
Revenue Management
- Strategically manage room inventory and pricing across all distribution channels
- Analyze market trends competitor performance and historical data to optimize Average Daily Rate (ADR) occupancy and RevPAR
- Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility
- Prepare weekly monthly and quarterly revenue reports and forecasts for management
- Manage group and corporate booking agreements and identify upsell opportunities
- Optimize packages discounts and rate structures in line with seasonality and demand
Requirements
- Minimum 5 years of experience using Opera PMS
- At least 5 7 years experience in hospitality including revenue management front office or rooms division roles
- Strong understanding of hotel revenue principles forecasting and pricing strategies
- Proven leadership in managing cross-functional teams and guest-facing departments
- Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports
- Familiarity with channel managers OTAs direct booking platforms and rate parity tools
- Exceptional communication leadership and organizational skills
- Highly detail-oriented with a strategic and analytical mindset
- Degree in Hospitality Management Tourism Business or a related field preferred
Employment Type
Full Time
Key Skills
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