Implementation Analyst - Lending

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does an Implementation Analyst do at Fiserv

This position will engage you into a growing part of the Fiserv business new client conversions. You will join the client delivery team who is responsible for converting credit unions to Fiserv Credit Union account processing platforms and be responsible for the setup configuration and training as it relates to the lending modules and connection configurations of the platform. You will be instrumental in increasing delivery capacity and client satisfaction rates to a consistent A grade; Youll work with the best clients in the world configuring their systems and guiding them as they transition to a Fiserv solution to ensure accurate data conversion and satisfied clients functioning proficiency in the Fiserv system.

What you will do:

• Set up configure and train new credit union clients on the lending module of the Portico platform and other strategic segment cores such as Datasafe Galaxy and XP2.
• Provide consultation to the client before during and after conversion or implementation process.
• Communicate progress and any potential problems to Team Lead or Manager for awareness and/or resolution.
• Maintain the tools used to ensure the efficiency and effectiveness of the installation process (system studies timelines and questionnaires).
• Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resource collaboration as they apply to each implementation.
• Manage multiple clients and adhere to project timelines.
• Analyze and identifies root cause; providing input to solutions that lead to success for Fiserv and the client.
• Monitor project progress by tracking activity resolving problems publishing progress reports recommending actions in accordance with stated procedure.

What you will need to have:

• 2 years of implementation experience.
• 2 years of experience at a financial services company.
• 2 years of Project Management experience.
• 2 years of experience with MS Excel.

What would be great to have:

• Lending experience strongly preferred.
• Project Management capabilities.
• Client facing experience.
• Experience implementing or supporting SaaS solutions.
• Bachelors degree preferred.

Travel: 10% or less

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Who we are:

Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace building an innovative foundation for growth as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.

We have a lot to consider from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions goals arent new. How they achieve them is. With the right tools in place Fiserv helps credit unions eliminate barriers to growth realize efficiencies ensure compliance face risk issues head on and provide the superior service members deserve.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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