Senior Manager, Donor Services & Insights

POSITION SUMMARY
Reporting to the Senior Director of Development the Senior Manager Donor Services & Insights plays a critical role on the development team at Feeding San Diego. This position oversees donor services including Salesforce administration and configuration annual fund initiatives gift entry and finance reconciliation acknowledgments and stewardship development reporting portfolio management and prospect research.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Occasional evening and weekend work required as determined by operational needs or as assigned.

• Oversee the organizations CRM database Salesforce including data integrity accuracy of records process improvement data analysis donor research and staff training.
• Manage gift entry finance reconciliation and acknowledgment processes to ensure timely and accurate stewardship of Feeding San Diego donors.
• Provide insight and recommendations to retain grow and upgrade annual fund donors
• Facilitate a robust relationship management system to cultivate relationships with current donors and new prospects using best practices in fundraising techniques.
• Provide insights and high-level examinations of frontline fundraising portfolios including portfolio health meaningful activities and opportunity progress. 
• Support frontline fundraising positions and executive leadership with their major donor portfolios including oversight of report preparation and prospect research.
• Manage all vendor contracts and negotiations for the Development Department. Track all invoices and communicate between the approver and Accounts Payable.
• Support in pipeline management in the current fiscal year and budgeting for future fiscal years.
• Lead special projects as assigned leveraging strong communication and project management skills.
• Design and maintain reports dashboards and data visualizations to provide actionable insights for the Senior Director of Development and guide donor engagement strategies.
• Collaborate with marketing to develop fundraising strategies and execute annual giving campaigns including direct mail Feed 365 (monthly donors) workplace giving peer-to-peer fund drives online campaigns and more.

• Supervise the Assistant Manager Donor Services and Annual Fund & Stewardship Coordinator and assist in the entry of donor data as needed.

• Other duties as assigned by the Senior Director of Development.

INTERACTION
The Senior Manager Donor Services & Insights interacts closely with development marketing and communications programs operations and administrative staff and provides information to staff donors prospects neighbors volunteers FSD board and staff and others from the community.

Qualifications :

EDUCATION AND EXPERIENCE

A bachelors degree in business administration public administration marketing or a closely related field along with at least three years of professional experience in nonprofit operations and one year of supervisory experience or an equivalent combination of education and experience. Demonstrated track record in overseeing the accuracy and integrity of donor data to support financial goals.

KNOWLEDGE SKILLS AND ABILITIES

This position is ideal for a professional with expertise in operations and systems associated with running an expanding a non-profit fundraising program. The role is intended for someone who can confidently own manage and expand best practices for Feeding San Diegos CRM/donor database (Salesforce).

• A minimum of 4 years experience with CRMs or donor management database systems (Salesforce highly preferred)
• At least 2 years of experience managing a CRM/donor database
• Strong interpersonal and customer service skills; ability to develop and sustain professional and positive relationships with donors and volunteers
• Strong writing communication and project management skills
• Impeccable attention to detail and accuracy; appreciation for working with data and process
• Strong research and analytical skills with an ability to synthesize complex information
• Proven ability to identify establish and implement both short-term and long-term processes
• Proficiency in Microsoft Office digital marketing platforms wealth screening software and research tools
• Commitment to continuous improvement
• Ability to work independently and collaboratively
• Effective in working well under pressure with tight deadlines

Preferred:

• Experience in a food bank or hunger relief nonprofit.
• Salesforce Administrator Certification and/or Salesforce Nonprofit Cloud Consultant Certification

Tools and Equipment Used

Personal computer multi-line phone copier and printer.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California drivers license a satisfactory driving record including proof of personal vehicle insurance coverage and insurability under the Agencys insurance carrier standards.

PHYSICAL MENTAL & ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that an employee will be asked to successfully perform to fulfill the essential functions of this job. While performing the duties of this job the employee is regularly expected to:

• Work in an office adjacent to a warehouse setting with occasional travel to other locations in San Diego County.
• Prioritizes and multi-task work and projects requiring good memory concentration and analytical thinking.
• Occasionally it is required to perform the safe operation of office equipment and machines and recognize and abate safety hazards within the workplace.
• Perform work in an office and warehouse space housing warehouse operations which may occasionally create an exposure to dust and pollen.
• The noise level in the work environment varies and can be considered moderate.

Additional Information :

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

PAY & HOURS

$85000 - $95000; Hybrid

Why Youll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive welcoming office
• Supportive time off policies including vacation sick & company holidays; accrue 20 days of PTO in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• Youll be part of a fun supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility Stewardship Collaboration Environment Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.

Remote Work :

No

Employment Type :

Full-time