Customer Service Officer
Customer Service Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Officer who is passionate about providing exceptional support and building lasting relationships with clients. This role is critical in maintaining customer satisfaction resolving issues efficiently and ensuring that every client interaction reflects the high standards of Nexmos Design.
Responsibilities
Respond to customer inquiries via phone email and internal systems in a timely and professional manner
Resolve product or service problems by clarifying the customers issue and providing effective solutions
Maintain accurate records of customer interactions transactions and feedback
Collaborate with internal teams (design sales technical) to address customer concerns
Provide feedback to improve service procedures policies and client experience
Monitor and follow up on client satisfaction and engagement
Ensure compliance with company policies and service standards
Qualifications :
Qualifications
High school diploma or equivalent required; Associates or Bachelors degree is a plus
2 years of experience in customer service preferably in a creative or agency environment
Strong verbal and written communication skills
Proficient in Microsoft Office and customer support platforms (e.g. Zendesk Freshdesk)
Ability to multitask prioritize responsibilities and remain calm under pressure
Detail-oriented with a proactive and problem-solving mindset
Additional Information :
Benefits
Competitive salary ($52000 - $56000 annually)
Opportunities for professional growth and advancement
Supportive and creative work environment
Comprehensive training and onboarding
Paid time off and holidays
Health dental and vision insurance options
Retirement plan contributions
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
