Associate Client Relations Administrator (Hybrid)
Associate Client Relations Administrator (Hybrid)
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Salary Not Disclosed
1 Vacancy
Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
The role of this position is to assist Relationship Managers and members of the management team with their mandate of making our clients lives easy and advocating for each client to ensure optimal outcomes.
We are made up of high-performing teams that meet in person to learn and collaborate as role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work from home a few days a week.
Responsibilities:
- Assist in handling all client communications in a timely and professional manner.
- Ensure all correspondence and client requests are precise simplified and value add (e.g. serve as a liaison between claims admin request and clients to ensure that communications are clear concise and comprehensible)
- Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
- Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
- Track all filing deadlines and ensure claims have been filed timely
- Ensure all deficiency and audit deadlines are tracked and responded to timely
- Compile and prepare client reports
- Develop an understanding of Broadridge and the scope of the company
- Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship
Requirements:
- Bachelors degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Strong analytical skills: ability to gather data interpret results reformulate as needed
- Strong written and oral communication skills
- A self-starter with excellent interpersonal and organizational skills
- Securities and/or class action industry experience a plus
- Detail oriented ability to multi-task and excellent time management and follow-up skills.
Salary: $24 hourly. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitfor more information on our comprehensive benefit offerings
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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.
Required Experience:
IC
Employment Type
Full-Time
