Securities Services - Customer Success Manager - Vice President
Securities Services - Customer Success Manager - Vice President
Posted on :
04-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
As a Customer Success Manager in Insert team name or Sub-LOB you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.
Job responsibilities:
- Drives product adoption expansion and retention activities to maintain a healthy customer base.
- Conducts regular and proactive account meetings to share best practices provides use case demonstrations to illustrate key product functionality communicates future releases and gathers feedback on the impact the product and its features have on our customers business needs.
- Guides customers through the onboarding process and sets up the product according to customer requirements leveraging a deep understanding of our products and their capabilities including new features and other enhancements.
- Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities.
Required qualifications capabilities and skills:
- 5 years of experience or equivalent expertise in customer success roles in product or technology.
- Demonstrated ability to influence product adoption and customer retention.
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels.
- Proven ability to learn new technologies and teach it to others.
Preferred qualifications capabilities and skills:
- Experience in a business to business (B2B) environment or as a colleague in a customer environment.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
