Clinical Service Representative III- Department of Neurosurgery

Classification Title:

Clinical Service Representative III

Classification Minimum Requirements:High school diploma or equivalent and four years of medical office experience that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.Job Description:

Manage clinical practice for at least one physician within the Department of Neurosurgery.
Schedule outpatient clinic appointments surgical cases and ancillary diagnostic tests. Coordinate with a
range of services including Radiology; Neurology; Ear Nose and Throat (ENT) Orthopaedics; and the
Cancer Center in referring patients for further consults and/or treatment. Arrange hospital admissions
which involve providing diagnostic procedure and insurance information. Communicates with patients (as
needed) regarding insurance authorization issues. Obtain authorizations for emergency add-on cases.
Remind patients of appointments. Prepare and mails letters and instructions to new patients. Determine
dates of service with all units. Ensure follow-up appointments are made. Handle patient questions. Ensure
that all appropriate magnetic resonance imaging (MRIs) and computed tomography (CTs) are scheduled.
Daily uses Epic Shared Medical Systems (SMS) and other healthcare information technology (IT)
systems.

Accompany physician(s) into the Neurosurgical Specialties Clinic whenever the physician(s) is/are
there. Physically interact with patients. Obtain demographic and financial information from patient; verify
insurance coverage to obtain approval from third party payers for further visits surgery and/or surgical
procedures. Schedule patients for Pre-op Anesthesiology Clinic and other tests with Radiology and
Laboratory.

Personally assistant one or more physicians for academic educational and administrative
functions within the program. Receive and review all incoming mail; independently determine appropriate
actions and draft correspondence for physicians signature. Liaise between physician and attorneys in
arranging depositions (time place etc.). Assemble necessary material for depositions including medical
records films etc. Research scientific journals and other publications for academic references (as needed
by the physician). Maintain physicians calendar make travel arrangements coordinate scheduling of
multiple committee (and other) meetings (local national and international). Assist with workshops and
conference schedules (as needed). Coordinate paperwork for visitors and medical students including
Health Insurance Portability and Accountability Act (HIPAA) training patient observation forms Institutional
Review Board (IRB) and other paperwork (as needed). Assist with meeting arrangements and other
functions with individual board members and representatives of participating institutions.

Respond to all calls from patients attending physicians attorneys insurance carriers and other
healthcare personnel. Resolve calls either by direct response or by forwarding to mist appropriate person
(i.e. resident advanced registered nurse practitioner (ARNP) physician assistant (PA) etc. Assist in
scheduling new patients with neurosurgical disorders from referrals taken by the departments New PatientReferral Team based on established protocols.

Expected Salary:

$18.05-$20.50

Required Qualifications:High school diploma or equivalent and four years of medical office experience that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.Preferred:

Knowledge of medical terminology
Knowledge of Epic

Superior organizational skills
Superior communication skills
Exceptional customer service skills

Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes