Technical Program Manager, Amazon Q Customer Success Team
Technical Program Manager, Amazon Q Customer Success Team
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Were seeking aTechnical Program Manager to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role will be pivotal in creating cohesion between our global delivery team Amazon Q Business product teams and Go-To-Market (GTM) initiatives. The ideal candidate will drive adoption of Amazon Q Business by developing scalable frameworks assets and methodologies that enable our teams to deliver transformative AI implementations for enterprise customers worldwide.
Our professional services team consists of global specialists across North America Europe and Asia Pacific with planned expansion to all major global regions within the next 1-2 years. Were structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization.
Amazon Q Business is AWSs most capable generative AI-powered assistant for finding information gaining insights and taking action in enterprise environments. It empowers organizations to automate complex workflows accelerate content creation take actions across applications and extract key insights from both structured and unstructured data.
Key job responsibilities
Systems Design and Implementation Standards
Define develop and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers
Create reusable assets methodologies and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently
Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points
Leveraging emerging Generative and Agentic AI technologies to radically change customers experience in seeding and scaling our solutions across their business
Product-to-Services Alignment
Build deep expertise in Amazon Q Business capabilities roadmap and technical architecture
Serve as the liaison between AWS product teams and our professional services organization ensuring our solutions leverage the latest Amazon Q Business features and capabilities
Translate product capabilities into service offerings delivery methodologies and technical solutions that address specific enterprise use cases
Go-To-Market Strategy and Execution
Collaborate with GTM teams to define positioning messaging and value propositions for our professional services offerings around Amazon Q Business
Develop compelling sales enablement materials that help articulate the value of our services to customers and partners
Support the creation of business cases ROI models and other assets that demonstrate the value of Amazon Q Business implementations
Market Intelligence and Customer Insights
Conduct customer interviews and market research to identify emerging needs and trends in enterprise AI adoption
Analyze implementation data customer feedback and success metrics to continuously improve solution offerings
Monitor competitive landscape and industry developments to ensure our solutions address evolving market requirements
Cross-Functional Leadership
Lead cross-functional initiatives that span delivery product and GTM teams to improve overall customer experience
Influence product roadmaps based on insights from customer implementations and market needs
Foster collaboration between regional delivery teams to share best practices and ensure consistent global execution
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Our professional services team consists of global specialists across North America Europe and Asia Pacific with planned expansion to all major global regions within the next 1-2 years. Were structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization.
Amazon Q Business is AWSs most capable generative AI-powered assistant for finding information gaining insights and taking action in enterprise environments. It empowers organizations to automate complex workflows accelerate content creation take actions across applications and extract key insights from both structured and unstructured data.
Key job responsibilities
Systems Design and Implementation Standards
Define develop and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers
Create reusable assets methodologies and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently
Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points
Leveraging emerging Generative and Agentic AI technologies to radically change customers experience in seeding and scaling our solutions across their business
Product-to-Services Alignment
Build deep expertise in Amazon Q Business capabilities roadmap and technical architecture
Serve as the liaison between AWS product teams and our professional services organization ensuring our solutions leverage the latest Amazon Q Business features and capabilities
Translate product capabilities into service offerings delivery methodologies and technical solutions that address specific enterprise use cases
Go-To-Market Strategy and Execution
Collaborate with GTM teams to define positioning messaging and value propositions for our professional services offerings around Amazon Q Business
Develop compelling sales enablement materials that help articulate the value of our services to customers and partners
Support the creation of business cases ROI models and other assets that demonstrate the value of Amazon Q Business implementations
Market Intelligence and Customer Insights
Conduct customer interviews and market research to identify emerging needs and trends in enterprise AI adoption
Analyze implementation data customer feedback and success metrics to continuously improve solution offerings
Monitor competitive landscape and industry developments to ensure our solutions address evolving market requirements
Cross-Functional Leadership
Lead cross-functional initiatives that span delivery product and GTM teams to improve overall customer experience
Influence product roadmaps based on insights from customer implementations and market needs
Foster collaboration between regional delivery teams to share best practices and ensure consistent global execution
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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