Network Operations Center (NOC) Technician II
Network Operations Center (NOC) Technician II
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Job Description
Job Title: Network Operations Center (NOC) Technician II
Job Location: Great Falls MT
Department: Network Operations Center
Reports to: NOC Manager
Employment Type: Full-Time Non-Exempt
Job Overview: The selected candidate will play a crucial role in monitoring maintaining and troubleshooting Vision Nets carrier and enterprise network infrastructure to ensure continuous uninterrupted service for our clients.
Core Job Duties:
- Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customers needs at the center of your performance is a requirement.
- Network Monitoring & Troubleshooting: Continuously monitor and manage network systems servers applications for performance availability and security.
- Incident Management: Identify document escalate and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
- Ticket Management: Process service orders trouble tickets work orders and maintenance requests with attention to accuracy and record detail.
- Network Configuration & Support: Assist in the setup configuration and provisioning of network elements (routers switches firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.
Requirements:
- Experience: 2 years of experience in a Network Operations Center or similar role.
- Technical Skills and Knowledge: Proficiency in network monitoring tools understanding of networking protocols and technologies (TCP/IP DNS DHCP BGP).
- Accurately and completely enter and maintain network records and tickets.
- Implement after hours service migrations and maintenance activities.
- Knowledge of security monitoring and threat detection tools.
- A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
- ITSM/ITIL knowledge and certification highly desired.
- Demonstrated attitude of continuous quality improvement
- Adhere to all training requirements company policies and procedures.
Required Qualifications:
- Education: Associate or bachelors degree in information technology Network Engineering or a related field is required.
- Certifications: At least (1) relevant certification such as CCNA JNCIA JNCIS MCSE is required.
Any combination of the above requirements or equivalent education will be considered
Working Conditions:
- A 24x7x365 Network Operations Center office environment
- Full-time rotating shifts (weekends evenings overnights holidays).
- Sitting or standing for extended periods of time.
Reasonable accommodation for individuals with disabilities will be made.
Required Experience:
IC
Employment Type
Full-Time
