Technical Analyst

The Technical Analyst is responsible for providing technical support for production environments focusing on incident resolution configuration management and data handling during the hypercare support phase. This role involves direct collaboration with product and engineering teams to address user technical needs.

Service & Incident Management

• Respond to service requests and incidents for production environments in Hypercare mode.
• Perform initial troubleshooting and root cause analysis for application issues reported by the customer on the production environment during the hypercare support phase.
• Perform initial troubleshooting and root cause analysis for application issues reported by the customer or internal team on higher environments.
• Ticket customer/internal team issues and track them to closure.
• Comply with additional customer-specific controls where relevant.

Application & Environment Management

• Assist in setting up new application environments by updating configurations through the backend (SQL) and the frontend.
• Support migrating configurations from one environment to another and ensure the smooth running of the application on the target environment.
• Perform various data load activities and ensure the accurate flow of data in various components of the application.
• Triage ETL & configuration related issues during the implementation phase and report them to the product team for resolution.

Collaboration & Documentation

• Work in close collaboration with Product Management and Product Engineering teams to cater to the technical needs of end users.
• Collaborate with other product teams/stakeholders to ensure timely resolution of issues.
• Assist in re-testing reported issues in higher environments in every build released.
• Participate in discussions around reported issues enhancements status updates functional training and application workshops.
• Maintain quality and strict adherence to set timelines and SOPs.
• Maintain activity tracker prepare handover documentation and cutover plans during each implementation.
• Document any new process or change to an existing process and/or create new SOPs.

Quality & Process Improvement

• Enhance application quality by identifying and recommending areas of improvement.
• Work towards process optimization and support implementing automation suites.
• Perform impact analysis and testing (manual or using an automation suite).
• Improve processes by ensuring operating procedures are up-to-date and relevant.

Qualifications :

Skill Set

• Hands-on experience querying using SQL and MS SQL Management Studio.
• Demonstrative knowledge of SQL stored procedures functions and triggers in MSSQL.
• Ability to understand technical specifications and data models.
• Experience in working on ticketing tools like Zendesk/JIRA.
• Problem-solving attitude and critical thinking.
• Python Selenium knowledge (optional).
• Knowledge about US Healthcare domain will be an added advantage.

Interpersonal Skills and Competencies

• Should be a good listener.
• Excellence in written and verbal communication skills.
• Presentation skills.

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Additional Information :

What does IntegriChain have to offer

• Mission driven: Work with the purpose of helping to improve patients lives! 
• Excellent and affordable medical benefits non-medical perks including Flexible Paid Time Off and much more!
• Robust Learning & Development opportunities including over 700 development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment selection and employment without regard to race color religion national origin ethnicity age sex marital status physical or mental disability gender identity sexual orientation veteran or military status or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion and an environment free from discrimination harassment and retaliation.

Remote Work :

No

Employment Type :

Full-time