Customer Success Manager
Customer Success Manager
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Job Description
Your influential mission. You will...
Overall:
- Build and maintain a deep understanding of the clients business and organizational structure and forge relationships with key stakeholders through strong interpersonal connections
- Be responsible for client KPIs related to PT products
- Be an expert on Playtech products and USPs eager to collaborate with internal product stakeholders
- Act as the voice of the customer within Playtech and balance business goals. Share knowledge of the licensee with Playtech colleagues and product stakeholders
- Maintain a good knowledge of the industry landscape including competitors products and developments
- Stay aware of technical updates and progress that have business impact
- Remain up to date on regulatory frameworks and compliance
- Have a solid understanding of BI CRM customer journey affiliation A/B testing and segmentation
- Understand player-facing technology such as frontend and the importance of promotions and player interaction via desktop mobile and native channels
Commercial:
- Support the Commercial Director in business development
- Drive usage and upsell of Playtech tools products and services
- Coordinate and manage training requests
- Manage game launches network promotions and marketing promotions to licensees
- Conduct Quarterly Business Reviews
- Travel for business when required
- Work with analysts on monthly KPIs
Admin:
- Report on licensee marketing commitments and promotions related to Playtech products and services
- Stay aware of the status of all projects and deadlines
- Produce monthly management reports
- Participate in regular commercial team meetings and presentations
- Manage and update CRM
- Translate licensee queries and prepare required periodical reports
Qualifications :
Components for success. You...
- Have a background in Business Relationship Management with proven experience in B2B and/or B2C environments
- Have experience in the gaming industry
- Hold a strong academic record ideally with a degree in a relevant subject
- Communicate confidently in English both written and spoken
- Are a native Polish speaker
Thrive in a culture that values...
- Professional challenges
- Initiative-taking and confident approach at the workplace
- Active lifestyle and mental well-being
- Work-life balance flexibility and hybrid work
- Fun and engaging company events
Additional Information :
CUSTOMER DEVELOPMENT TEAM
As a Customer Success Manager youll be part of the Customer Development team the primary point of contact for the commercial and operational management of Playtechs Platform solution with Casino games. Youll collaborate closely with clients and internal stakeholders to drive product adoption performance and satisfaction. Based in our boutique Warsaw officelocated in the vibrant Sky building near Mokotwyoull enjoy a modern workspace with shared standing desks high-quality headphones and a top-tier coffee machine to fuel your day. The surrounding area offers a perfect blend of convenience and relaxation with nearby parks dining spots and easy access to the citys main routes.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
