Manager, Engineering Tech Lead
Manager, Engineering Tech Lead
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Job Description
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants efficiently and effectively.
The Manager Tech Lead for Restaurant Technology will be responsible for the technical direction strategy overall deployment and adoption of Instore cashless and fiscal capabilities within our restaurants.
Accountabilities & Responsibilities
- Collaborate across functions (e.g. Market Segment) to ensure the timely delivery of solutions as per the business need
- Establish a technical vision and strategy for restaurant products specifically focusing on McDonalds Point of Sales and Kiosk adoptions across international markets
- Drive a technical direction for the product and lead the adoption engineers
- Assist with critical transformation effort to modernize McDonalds POS Kiosk and reduce complexity and time to deploy
- Partner with our restaurant platform product and engineering teams to review architecture solution designs and drive alignment on a Platform and Application North Star
- Attend all adoption engineering level ceremonies and act as the leader of the Software Development Engineers (SDEs) of the respective squad
- Lead the output (quality and efficiency) of external and internal vendor engineers to ensure they are delivering to the standards required by McD
- Ensure the code development is in line with the architectural quality and security standards and practices
- Maintain documentation standards for all software shipped by the engineers
- Answer technical and operational questions from the engineers and stay accountable for technical solutioning
- Accountable for deployment of new features including QA push to production and defect remediation
- Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business
- Build and implement optimization experiments to validate and optimize features adoption
- Provide leadership to team members and peers by collaborating; articulating ideas and viewpoints to senior management peers and others; identifying and initiating projects; leading resources; driving the resolution of issues; and holding self and team accountable for results
- Serve as a technical subject matter professional for junior configurators providing on the job mentoring/training assisting with configuration design and reviewing work products
Experience required:
- Significant software development experience with knowledge of Agile software development processes
- Experience teaming up with team members across an at-scale complex global matrixed org setup
- Excellent understanding of latest development technologies
- Experiences with code refactoring design patterns iterative development continuous deployment highly scalable applications and application security
- Skilled in pair programming continuous integration development without testing and gradual design
- Experience in Agile Development application of Agile techniques and delivery practices
- Encourages Agile methodologies adoption to ensure dedicated attitude in product teams
- Strong communication skills with ability to explain complex technical decisions to non-technical collaborators
- A bias toward action and incremental improvements
- Strong quantitative analysis skills analytics approach and skills in research and analysis
- A passion for driving an improved customer experience as well as a passion for improving operations
- A love of new technologies and the drive to find ways to implement better tools and processes
- Retail and Digital technology experience - especially point of sale systems
- Experience translating customer needs into product features
- Strong ability to effectively communicate to as well as collaborate with engineers project managers corporate leadership and partners
- Experience leading multi-functional teams across multiple time zones and managing indirect reports to achieve organizational goals
- Experience and expertise in project and product planning including product definition feature prioritization trade-off processes and roadmap creation
- Curious task-oriented and a self-starter with a strong bias for action; Proven track record of getting things done
- Customer-centric approach with a passion for understanding consumer behaviour trends and opportunities for innovation
Qualifications :
- Bachelors degree in Computer Science Engineering or a related field or equivalent experience
- .NET experience preferred
- Expertise on McDonalds POS and Kiosk system
- Agile Product Management experience preferably on customer-facing products leading agile development teams
Additional Information :
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities which we are proud of. The diversity of our people customers Franchisees and suppliers gives us strength.
We do not tolerate inequality injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it whether with McDonalds or elsewhere.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
