Corporate Concierge - Civic Quarter
Corporate Concierge - Civic Quarter
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Job Description
Be the face of Civic Quarter.
Were on the lookout for a confident and proactive Corporate Concierge to be the first point of contact at Hub Civic Quarter and Civic Quarter Business Centre in Canberra. As the friendly face that tenants and guests interact with daily youll play a vital role in shaping first impressions and ensuring smooth secure and polished experiences throughout the space. We are looking for a full-time team member (6 months FTC).
With your warm and professional approach youll help maintain building standards manage daily operations and foster a safe and welcoming workplace environment.
What your day-to-day will look like (but not limited to!):
- Be the go-to contact for tenants and visitors providing top-tier customer service and maintaining a welcoming front desk presence.
- Coordinate and support the smooth operation of our Serviced Meeting Spaces (SMS) including bookings set-up catering and basic tech troubleshooting.
- Act as a first responder to security incidents maintain a safe and secure lobby log incidents and escalate when needed.
- Ensure all front-of-house and shared spaces remain clean organised and presentable at all times.
- Support communication and engagement through the CQ Tenant Portal and keep essential information updated.
- Liaise with contractors cleaners and internal teams to maintain building standards and address any issues quickly and efficiently.
Qualifications :
Were Looking For Someone Who:
- Has 23 years experience in a customer-facing role ideally in concierge corporate reception facilities or security.
- Brings a proactive solutions-focused approach and strong interpersonal skills to every interaction.
- Demonstrates a commitment to both exceptional customer service and maintaining a safe secure workplace environment.
- Is confident using CRM systems has basic tech troubleshooting ability and enjoys refining systems and procedures.
- Can juggle priorities stay composed under pressure and always bring a polished professional demeanour.
- Takes pride in their work and has a keen eye for presentation detail and continuous improvement.
Additional Information :
Why you should join us:
- Embrace the stability of Monday to Friday corporate hours freeing your weekends for personal pursuits!
- Join ranks with some of Australias top organisations certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation committed to making a positive impact on society and the environment.
Keen to join but dont tick all the boxes Apply Anyway!
We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!
At Hub Australia we are dedicated to building a diverse inclusive and equitable workplace. We believe that our strength lies in our differences and we are committed to providing an environment where everyone is welcomed respected and supported. We encourage applicants of all backgrounds identities abilities and experiences to apply as we strive to reflect the communities we serve.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
