Senior Engineer / IT Support Analyst -- Epicor Bistrack & Lumber track
Senior Engineer / IT Support Analyst -- Epicor Bistrack & Lumber track
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1 Vacancy
Job Description
Role - IT Support Analyst with Epicor Bistrack & Lumber track
Location 100% Remote USA
Duration 12 Months Possible extension
Experience Required Minimum 5 Years
Must have skills:
Epicor Bistrack & Lumber track (Expert)
Good to have skills:
Dynamics 365 ERP Service Management
Position Description:
Provide front-line primary software support to end users on various technical and transactional issues.
Responsible for responding to documenting and resolving service tickets in a timely manner according to SLA.
Diagnose evaluate and resolve complex problem situations and when appropriate escalate or route them to appropriate staff members or external support services.
Perform root cause analysis develop checklists for typical problems and recommend procedures and controls for problem prevention.
Support multiple software platforms with greatest emphasis on Epicor ERP System Products. This position does require independent work sharing of information and assisting others with work related items.
Essential Duties and Responsibilities:
Provide exceptional service in person via phone/Teams and email as appropriate
Resolve Software related issues
Perform user administration duties maintaining software reported trouble tickets
Perform site visits as needed for support and application user training
Working knowledge of SSIS SSRS and SQL programming.
Create and maintain working relationships with vendors.
If needed be on on-call rotations.
What you bring to the team:
Five or more years of hands-on experience working in an end-user software support role or computer operations environment required (preferably Epicor Bistrack & Lumbertrack).
Microsoft Office Products
User Software Support
Must be a seasoned Multi-Tasker
Maintain excellent problem solving skills
Excellent Training Skills
Skilled Data Analytics
Required skills/experience:
Bachelor Degree in Computer Science or Post-Secondary Diploma in Computer Systems Technology or equivalent combination of education and experience
Five or more years of related experience working in an IT support role.
Strong working knowledge of computer software and Data Analysis
Experience in maintaining business applications as well as Document them in knowledge base.
Trouble Log Management are significant assets.
Additional Information :
Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
