Field Supervisor #W1116

Title: Field Supervisor #W1116

State Role Title: Prog Admin Specialist II

Hiring Range: $68000 to $78000 per year (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location:DCSE ROANOKE

Agency Website:

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement we commit ourselves to listening learning and cultivating environments of trust respect and positive engagement. Together we are mission-driven eager to achieve and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety independence and overall well-being. We are a $2 billion agency one of the largest in the Commonwealth of Virginia partnering with 120 local departments of social services and 31 community action agencies along with faith-based and non-profit organizations to promote the well-being of children adults and families statewide. We proudly serve alongside 1650 (state) and 12200 (local) human services professionals throughout the Social Services System who ensure that thousands of Virginias most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginias children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school have high self-confidence and generally achieve greater success in life.

DCSEs mission is to promote strong self-reliant families by delivering child support enforcement services as provided by law through the location of noncustodial parents establishment of orders enforcement of orders collection of child support and distribution of child support.

Field Supervisor serves as a Team Leader within a district office ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive.
Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children.
Establishes and maintains procedures and practices that deliver assigned child support functionsEstablishment/ Paternity Court Enforcement Review & Adjustments Interstate Family Engagement Operations and/or Fiscal Account Management.
Promotes enhancement of team member contributions in terms of efficiency effectiveness and impact. Actively contributes to enhancement planning efforts for the team district and regional levels
Field Supervisor will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Working knowledge of supervisory principles and techniques to include motivating staff; managing planning and directing the work activities of staff; and managing employee performance.
Ability to interpret and apply regulations laws policies and procedures related to the child support enforcement program.
Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance; skilled in conflict resolution and the ability to work with a diverse audience.
Demonstrated ability to manage multiple priorities; ability to communicate effectively both orally and in writing; skilled in the use of personal computers spreadsheets word processing and automated information systems.
Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries.
Researching and resolving customer issues in a timely and appropriate manner.
Maximizing team performance through training and technical guidance.

Additional Considerations

Work experience in supervision.
Work experience in a child support program in Virginia or another state.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employees Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability hours and duration will be in accordance with the Commonwealths Teleworking policy.

To be considered for this position you must submit a Commonwealth of Virginia application or resume through the on-line Virginia Jobs (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants if requested during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card) you must submit this document through the Virginia Jobs (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.