Office Assistant II
Office Assistant II
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Job Description
Position Information
- Performs a variety of general or specialized clerical duties related to filing reception form processing record maintenance mail typing or data entry; obtains and compares information related to department records programs and services; may perform the initial applicant screening as an incidental function and initiate cases through the departments automated system; and performs related work as required.
Working under general supervision Office Assistant II is the journey level in the Office Assistant series. Employees at this level are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references procedures sequences and alternatives to different work situations referring non-procedural questions to the supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Office Assistant I or if filled from the outside require prior related experience.
The Office Assistant series differs from the Account Clerk series in that the primary duties of the Account Clerk involve the application of mathematical skill and ability in the use of financial numerical and statistical data and information. The Office Assistant class performs a wide variety of general office support duties in which the use of mathematical ability is incidental to the primary function and most frequently performed duties.
Examples of Duties
- Duties may include but are not limited to the following:
- Addresses complaints and explains regulations to customers or the public.
- Responds to inquiries regarding departmental functions services policies and procedures.
- Obtains information from customers visitors or callers to determine appropriate resource action document or staff referral to meet their needs.
- Explains the proper use of forms and documents.
- Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
- Operates multiline telephone system including answering calls transferring calls and taking messages.
- Schedules customer appointments and maintains schedules for technical or professional staff.
- Composes correspondence reports memos and other documents.
- Reviews and processes forms/documents in accordance with established guidelines and procedures.
- Monitors and updates manual or electronic files.
- Operates a variety of standard office equipment.
- Compiles information to respond to questions or address issues.
- Reviews submitted forms or applications to verify accuracy and completeness.
- Operates automated systems or other department-specific computer systems.
- Maintains accurate department and customer records.
- Performs initial screening of applications for departmental services.
- Performs related duties as assigned.
EMPLOYMENT STANDARDS
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
Knowledge of:- General office functions procedures equipment and filing systems.
- General goals and purposes of department programs services and operations.
- English grammar spelling and punctuation.
- Word processing spreadsheet database email calendaring programs and automated systems.
Ability to:- Explain policies procedures and regulations governing program operations.
- Analyze situations involving rules and regulations and demonstrate good judgment when making decisions.
- Quickly and accurately enter and retrieve data using an automated system.
- Communicate effectively orally and in writing.
- Interact with individuals from various educational socioeconomic and ethnic backgrounds.
- Work cooperatively as part of a team.
- Identify and correct inaccurate or inconsistent information.
- Listen attentively and understand oral information provided.
- Prioritize plan and organize ones own work.
Minimum Qualifications
One (1) year of full-time experience performing clerical duties in an office environment.
Supplemental Information
ABOUT CENTRAL SIERRA CHILD SUPPORT
The Central Sierra Child Support Agency has locations in the cities of Jackson Markleeville San Andreas and Sonora. Work locations are assigned based on the needs of the agency. To learn more about the Agency please visit their website ator contact them via email ator via telephone at .
The Central Sierra Child Support Agency provides child support services to Alpine Amador Calaveras and Tuolumne County. These four beautiful counties are in the heart of the California Gold Country. There are historic gold mining towns wine tasting steam railroad excursions stagecoach rides antique fairs and other entertainment activities throughout the region. The areas rivers and lakes allow residents to experience the best of natures four seasons. The region is also home to a myriad of recreational areas for hiking camping scenic tours fishing golfing boating snow skiing water skiing horseback riding hunting and fishing.
BENEFITSCentral Sierra Child Support Agency provides a comprehensive benefits program to support employees including:
Medical - CalPERS Medical plans
Dental - Delta Dental
Vision - VSP Vision
Flexible Spending Account - FSA
Employee Assistance Program (EAP)
CalPERS Retirement
Deferred Compensation (457) Plans& Deferred Compensation Match Program
Paid Holidays
Vacation and sick leave accruals
SPECIAL AND DRIVERS LICENSE REQUIREMENTS:
This classification does require possession of a valid California drivers license. Employees who drive on Agency business to carry out job-related duties must possess a valid California drivers license for the class of vehicle driven and meet automobile insurability requirements of the Agency. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.EXAMINATION INFORMATIONTraining & Experience Examination Weighted 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria.
All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximatelytwoweeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION
A departmentalopeneligible list will be established for Central Sierra Child Support Agency. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD
Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TEST ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contactCalHRat or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications:Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation will be required.
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
Employment Type
Full-Time
