Manager, NA Ops Internal Communications , Workplace Issues & Culture

Amazon is seeking a highly intelligent high-judgment and self-motivated communications professional to join our WW Operations Internal Communications team (OIC). This individual will play a critical role in identifying and rapidly responding internally to emerging topics and issues across the North America Operations businesses (fulfillment centers sortation centers delivery stations air hubs and more). The candidate will have dealt with complex high-profile and fast-moving situations and should be comfortable with rapid response to a wide range of topics including handling issues management.

The successful candidate should possess excellent communications skills exceptional initiative talent for collaboration external and internal communications experience and the capacity to assess situations quickly and respond appropriately. The individual in this role needs to love and have deep experience in reactive communications developing proactive strategic communications and thrive on unwinding fast-moving and complex topics.

Key job responsibilities
Monitor assess escalate prioritize and resolve a variety of situations occurring simultaneously with excellent judgment
Earn trust and work closely with business leaders to drive alignment on a wide range of topics often under tight deadlines
Ability to work across multiple stakeholders and regions to quickly gather details and develop the needed communications
Develop creative effective approaches and messaging to difficult and time-sensitive communications challenges
Support issues rapid response through the teams on-call rotation
Look around corners to spot emerging topics and invent and test proactive and preventive strategic communication plans and scalable standard work that drives business impact
Create and maintain toolkits playbooks processes and messaging databases for global internal communication partners
Pay unrelenting attention to details

- 7 years of recent professional communications or public relations experience
- Bachelors degree
- Experience managing fast-moving reactive communications
- Experience building robust communications programs and delivering results
- Exemplary written and oral communications skills

- Exercise high judgment particularly in narrow timeframes
- Think and communicate clearly the ability to formulate a clear point of view on complicated issues and create a concise and well-written narrative
- Ability to thrive in a fast-paced and deadline-oriented environment
- Experience leveraging AI tools to enhance communication efficiency and strengthen project management workflows resulting in improved team collaboration and deliverable quality
- Team player who is willing to roll up their sleeves to get the job done

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114000/year in our lowest geographic market up to $188500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.