Finance Systems Support Analyst (D365)

Turner & Townsend is seeking an experienced Finance Systems Support Analyst to ensure the efficient and effective operation of Microsoft Dynamics 365 (D365) across our North America business. The Systems Support Analyst will become a Subject Matter Expert responsible for maintaining and troubleshooting these systems to support business operations and finance.

*** Working in-person from our Atlanta office is required a minimum of two days per week. ***
 

Key Responsibilities:

• Provide technical support to all finance and operational users to resolve system issues.
• Respond to queries raised in our D365 helpdesk handling a range of issues related to project management setup purchase to pay client invoicing intercompany transactions and purchase orders.
• Research and recommend solutions to problems raised by users.
• Provide one-on-one or small group coaching to select user groups.
• Report and investigate bugs and incidents.
• Maintain and update training materials on the D365 Hub and hold training sessions for end-users.
• Support hyper care for new entities transitioning to D365 in the region.
• Perform allocated system admin tasks.
• Test approved configuration changes within test environments for production readiness.
• Develop implement and review financial systems procedures and reporting to ensure operational effectiveness efficiency and system integrity.
• Suggest & support process improvement within financial systems by monitoring risks and problem areas proposing corrective actions considering broad business requirements.
• Provide support on projects to integrate other systems across the company.
• Liaise with the Group D365 Support team.
• Perform other duties as required.
• SOX control responsibilities may be part of this role which are to be adhered to where applicable.

Qualifications :

• Bachelors degree in finance accounting information technology or a related field.
• Experience with enterprise resource planning systems preferably Microsoft Dynamics 365.
• Strong understanding of business systems and operational processes.
• Clear and confident communicator capable of coaching operational users through D365 processes.
• Strong customer focus with a track record of supporting demanding users and senior stakeholders.
• Comfortable working in a fast-paced and dynamic environment demonstrating flexibility and a positive solution-oriented attitude.
• Quick learner with an analytical mindset and the ability to break down and interpret complex information.
• Experience in project management and procurement processes is considered an advantage
• Advanced proficiency in Microsoft Excel.
• Strong technical foundation with a superior understanding of computer and networking hardware and software systems.
• Excellent oral and written communication skills with strong organizational abilities.
• Outstanding interpersonal and customer service skills.
• Strong analytical and problem-solving capabilities.
• Ability to explain technical concepts clearly to both technical and nontechnical audiences.
• Excellent time management skills and the ability to prioritize effectively.

Additional Information :

Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at  your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

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