Casual Service Agent
Casual Service Agent
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Job Description
What makes DHL greatOur People!We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages our employees enjoy a range of programs services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today
DHL Express is currently hiring for aCasual Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety security regulatory and company policies. This is an on-call position meaning that there are no set hours per week and working hours will be dependent on business needs.
Key Responsibilities:
Provides customer service sales and operational support for the Service Center
Answers phone and greets visitors
Resolves billing problems in relation to the Service Center
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
Communicates with Sales/Service to resolve customer problems
Assists with operational procedures including sorting loading/unloading activities shipment processing and documentation manifesting bagging sending shipment status information and accepting/securing over-the-counter payments
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
High School Degree or Equivalent required
Previous experience in customer service/support or related field
Strong Communication Skills (both oral and written)
Proficient in Microsoft Office Products (Outlook Excel Word)
Must pass FAA TSA and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
Must be able to lift up to seventy (70) lbs. occasionally
Must be able to lift forty (40) lbs. frequently
Must be able to walk climb stairs reach overhead squat bend kneel stoop and crouch repeatedly
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary but wherever you join and in whatever role youll find our benefits and rewards are among the best in the industry. They include:
Non-Exempt Hourly Pay Rate: $24.05-$32.07
Competitive Pay
Bonus/Incentive Programs
Retirement Savings 401K with company match
Medical Dental Vision well-being programs
Tuition Reimbursement
Generous Paid Time Off Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. The EEO is the Law poster is available here: will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
