Operations Data Coordinator (Contract) - Manila, PH
Operations Data Coordinator (Contract) - Manila, PH
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Salary Not Disclosed
1 Vacancy
Job Description
*This contractor role will be managed and administered via Upwork* Were looking for a contractual Operations Data Coordinator to support our order management process this holiday season. In this role youll coordinate with our logistics and customer service teams to help resolve shipping issues track order status and make sure everything ships out on time. This is a great fit if youre tech-comfortable detail-oriented and able to stay focused in a fast-paced setup. Youll be chatting with teammates daily using internal tools and working with warehouses across time zones.
What youll be doing:
Customer Service & Order Processing
Acts as the primary point of contact for all Customer Service teams.
Resolves shipment escalations through assigned case tasks.
Ensures all site and marketplace orders are processed according to requirements.
Monitors and verifies daily on-time shipments from all warehouse partners.
Data & Process Compliance
Follows routine procedures and systematically works through the companys file management system.
Corresponds with warehouses to investigate errors and troubleshoot order irregularities.
Cross-Functional Coordination
Handles day-to-day liaison tasks between the Boise Operations team and warehouse partners ensuring alignment on priorities and issue resolution.
Other Duties and Responsibilities
- Performs other duties that may be assigned from time to time.
What you bring to the table:
Bachelors degree in any field.
A minimum of one (1) year of relevant work experience is a plus particularly experience in a BPO company.
Must be willing to work a graveyard shift (night shift) as necessary.
Strong communication skills both written and oral with the ability to work effectively in a team manage tasks and deliver results.
Ability to work under pressure and adhere to guidelines which include the following:
Working lunch (but with a shortened shift) during busy days/weeks
Split shifts as needed based on business demand (peak weeks)
Adherence to lunch and paid break schedules
Detail-oriented problem solver with strong analytical skills.
Tech-savvy and comfortable using digital tools (email chat task apps).
Effective multitasker with strong prioritization skills.
Proactive communicator who asks questions when needed.
Remote work experience is a plus.
Our must-haves:
Applications of past seasonal hires who relocated outside of our allowed areas will be evaluated based on their current location and performance during their time in Balsam.
Must not have any planned trips or long vacations between August 2025 and January 2026 especially during the holidays.
Must not have other work/employment commitments between August 2025 and January 2026.
Must have a dedicated functional laptop/desktop that meets the following specifications:
For Windows users:
OS Windows 764 bit or higher
Processor: Intel or AMD Dual Core with 2.0 GHZ up Intel Core i3 or better
Working MS Office 365 or any version
RAM/Memory: 4GB or higher
Storage: 128 SSD or 250GB HDD or higher
For Mac users:
Processor: Intel Core i3/i5/M series
Updated Mac OS
Working MS Office 365 or Apple built-in apps
Memory: 4GB or higher
Storage: 128GB or higher for SSD 250GB for HDD
Must have a fast reliable DSL Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS. Proof of subscription will be required.
Must have contingency plans in the event of any power outages connection disruptions or related circumstances.
Must be willing and able to work on a flexible schedule depending on the business needs. Shift adjustment requests will not be accommodated.
Location: The Operations Data Coordinator (Contract) position is a remote contractual position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila Bataan Batangas Bulacan Cavite Laguna Pampanga Rizal and Tarlac areas only.
Note: An online assessment will also be part of the recruitment process.
Status: This is a contractual home-based job that requires a scheduled eight (8) hours of full-time dedicated work daily five days a week. Given the roles contractual nature there will be no benefits. Paid overtime may be required. If performance is up to standard the contract will be effective from August 2025 to December 2025. Note that the contract may be shortened or extended depending on the needs of the business.
Hardware Provision: Company-issued Laptop will not be provided.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
