NICE CX-One Developer

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role you will design and implement NICE-based routing solutions develop secure and compliant IVR applications and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

Youll work closely with cross-functional teams to troubleshoot complex issues optimize customer journeys and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment helping shape intuitive and efficient customer interactions within a regulated fast-paced industry.

Responsibilities:

• Coordinate and perform release planning development testing and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide input into solution design and optimization for network solutions.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design develop and deploy APIs and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets

Qualifications :

• 3 years of experience with Nice InContact CXone.
• 3 years of professional background with NICE CXOne Studio scripting experience.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems including application servers databases and networking infrastructure.
• Understand business requirements with the ability to translate into technical requirements.
• Conflict management and clear organizational communication.
• Excellent communication and teamwork skills

Nice to have:

• Experience in Contact Center Dashboard Creation.
• Base knowledge of intersystem networking and data traffic flow between components.
• Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

Remote Work :

Yes

Employment Type :

Full-time