Client Services Assistant (Front of House)
Client Services Assistant (Front of House)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Key details
Location:Jamaica Street Edinburgh
Department:Lettings
Hours of Work:40 hours per weekMonday to Friday 08.30 17:30
About the role
The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so achieve a market-leading position in our target areas.
In your role as a front-of-house administrator you will provide a highly effective front-line reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone email and face-to-face). In addition you will provide administrative support to ensure the efficient operation of the department and look after the general reception areas of the branch to ensure a welcoming environment for our customers.
You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience. In addition you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.
Key responsibilities
- Providing administrative support ensuring the efficient operation of the department and office premises including stock management
- Managing all phone calls and voicemail queries
- Greeting clients suppliers and associated professionals face to face
- Providing the highest standard of client care and satisfaction
- Ensuring standards are met and a continuous learning approach is adopted
- Management of the viewing calendars and appointments
- Management of a database of applicants for available properties
- Managing the main lettings email inbox
- Managing keys in and out of the office
- Liaising with viewers/coordinators to best manage diaries/viewings
Key requirements
- Complete administration and processes thoroughly and methodically
- Previous call handling experience
- Proficient in the use of IT systems including MS Word Excel Outlook
- Be a team player and possess the ability to build good working relationships with other teams
- Can multi-task and thrive in a close team environment
- Have a flexible approach to work and show initiative
Competencies
- Customer-focused
- Self motivated
- Multi-tasking
- Effective under pressure
- Team work
- Effective communicator
About us
Employment Type
Full-Time
