Customer Onboarding Manager, Enterprise | EMEA
Customer Onboarding Manager, Enterprise | EMEA
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Job Description
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person team and business. Built for the way the world works today Deel combines HRIS payroll compliance benefits performance and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure Deel supports every worker type in 100 countrieshelping businesses scale smarter faster and more compliantly.
Among the largest globally distributed companies in the world our team of 5000 spans more than 100 countries speaks 74 languages and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story
As the fastest-growing Software as a Service (SaaS) company in history Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work enabling a more diverse and inclusive global economy. In 2024 alone we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50 Forbes Cloud 100 Deloitte Fast 500 and repeated recognition on Y Combinators top companies list all while maintaining a 4.83 average rating from 15000 reviews across G2 Trustpilot Captera Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution youll tackle complex challenges that impact millions of peoples working lives. With our momentumbacked by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five yearsyoull drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary
Youll be the face and voice of Deel for our clients both internally and externally. In this dynamic role youll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our clients trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each clients business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.
Responsibilities
Onboard customers seamlessly and partner with long term growth and success in mind.
Provide tailored support onboarding guidance and training to ensure customers are set up from day one.
Plan with Go-live dates in mind you know how to proactively identify opportunities and pivot to achieve results.
Identify and flag risks that will lead to delayed onboarding.
Be the source of knowledge for the customer for the products they are looking to onboard. Build a relationship with the customer to set them up for success with Deel.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders so we best understand how we can improve and deliver excellence throughout onboarding and implementation.
Become a trusted partner and a technical integration expert and will truly understand their business needs present and future.
Responsible for providing a high-quality experience to our customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Understand Deels product offerings inside and out to ensure that you can support your accounts in their Deel journey.
Lead each onboarding as a project coordinating with all stakeholders internal and external making sure that all parties involved in the project are kept up to date.
Qualifications
You have a minimum of 3 years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
Creative approach to problem-solving and embrace the challenge with the tools at your disposal.
Excellent communicator with great written and presentation skills.
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners successes with them
Demonstrate understanding of project management principles and ability to lead projects to completion successfully
A reliable motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments arent deterred by setbacks or pivots and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top-tier company delivered quantifiable business impact quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all.
Some things youll enjoy
Stock grant opportunities dependent on your role employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work including optional WeWork access
At Deel were an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race religion sex national origin gender sexual orientation age marital status veteran status disability status pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed we will communicate with job applicants using Deel-specific emails which include @ and other acquired company emails like @ and @. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities backgrounds beliefs experiences identities and perspectives.
Deel will provide accommodation on request throughout the recruitment selection and assessment process for applicants with disabilities. If you require accommodation please inform our Talent Acquisition Team at of the nature of the accommodation that you may require to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30 2025.
For more information about our data protection practices please visit our . You can review the independent bias audit report covering our use of Covey here: Experience:
Manager
Employment Type
Full-Time
