IT Analyst
IT Analyst
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USD 60000 - 70000
1 Vacancy
Job Description
IT Analyst
PRA is the market-leading business event management firm delivering unique experiences that move hearts minds and businesses forward. Blending Passion Reach and Authenticity PRA works collaboratively with clients to craft creative multi-sensory attendee journeys to leave a lasting impression.
This position is based in Chicago and enjoys a hybrid remote/in-office schedule averaging up to 2 days per week in the office. Applicants must be able to commute to an office in downtown Chicago.
Position Focus
PRAs dynamic Technology organization is growing and looking to hire a bright and well-rounded IT Analyst. This individual will play an instrumental role in propelling PRAs future success and will get the chance to work with the latest technologies (Salesforce NetSuite O365 cutting edge infrastructure etc.) at a company with an incredible culture. Reporting to the Sr. Director of Information Technology the IT Analyst will provide technology support to the entire PRA organization (29 offices across the US remote workforce). This role will require a well-rounded technology professional with a solid fundamental knowledge of computer hardware software and network infrastructure. The ideal candidate will love being hands on and will possess the ability to successfully wear many IT hats.
Primary Responsibilities
- Provide IT support diagnosing hardware and software malfunctions (including desktop support)
- Problem solve IT issues as they arise (identifying and addressing root cause to eliminate the issues from reoccurring)
- Participate in a variety of strategic and tactical technology projects (system enhancements new solution roll outs standardization efforts infrastructure improvements new office build outs and other ad-hoc projects)
- Troubleshoot problems that come into the IT Dept (answer calls e-mails and communicate with PRAs internal client base)
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Replace hardware and install new software on clients machines
- Manage user provisioning (user set up group set up DL set up etc.)
- Build and nurture relationships with PRAs IT vendor partners
- Order new IT equipment as needed
- Identify and address inefficiencies promoting IT solutions
- Answer any IT related questions and help requests
- Enforce IT policies and procedures as the Department evolves to improve efficiency
- Recommend infrastructure improvements and system enhancements to continually improve our technology landscape
- Respond to IT help requests in a timely manner
- Work with every department at PRA to enable their success (technology should propel and not hinder business success)
Qualifications
- Honesty integrity and strong sense of ethics in all decisions and actions
- An excellent attitude and a strong growth mentality
- Bachelors degree in IT (Computer Science or Information Systems) preferred
- 3 years of professional experience in Technology
- Tech savvy with a good understanding of computer systems mobile devices and other tech products
- Customer-oriented with excellent communications skills (verbal and written) - proficient in English
- Ability to diagnose and resolve technical issues
- Ability to multi-task and prioritize
- NetSuite Salesforce MS Office 365 experience is helpful
- Knowledge of Active Directory and Microsofts full technology stack (Office apps etc.)
- Personal commitment to organizational excellence
Compensation: $60000-$70000
Benefits include Medical Insurance Dental Insurance Vision Insurance 401(k) with Company Match Short-term and Long-term Disability Insurance Life Insurance Employee Assistance Program Paid Vacation Time and Paid Holidays Paid Sick Time Parental Leave Pet Insurance Flexible Spending Accounts and others.
Whether in-person remote or hybrid PRA guides organizations in bringing people together with strategic content brand engagement and authentic destination experiences. PRA has local teams across the US covering more than 29 top destinations and a remote execution team who can plan anywhere our clients envision an incomparable meeting or event.
Internally we have a robust sustainability and social impact program that includes initiatives around carbon reduction pushing towards zero waste supporting the American Forest Foundation and PACT-USA working with our supply chain to ensure we have sustainable and diverse suppliers for client events and a focus on equity diversity and inclusion. Our plans and projects are ongoing and we are excited with the changes weve made and look forward to the continued and increased impact we will have through these programs and initiatives.
Our Corporate and Incentive Program Planning Capabilities Include:
Creative Event Design Production; Local Excursions; Tours; Teambuilding; Offsite Events; Dine Arounds; Digital Hybrid Programming; Health Safety Logistics; CSR Giveback Initiatives; Sustainable Planning Services; Transportation Logistics; Staffing; Content Creation; Graphic Design Branding; Gifting.
Follow PRA on social @PRABusinessEvents and visit for more information.
Required Experience:
IC
Employment Type
Full-Time
