Floor Sommelier ("Sumiller de Piso")
Floor Sommelier ("Sumiller de Piso")
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Job Description
Job Details
Description
POSITION PURPOSE
The FloorSommelieris responsible for delivering elevated guest experiences through a combination of refined table service and expert wine guidance. This role actively works the dining room floor providing full-service hospitality while serving as a key resource for wine pairings education and sales. The position blends traditional server responsibilities with the specialized knowledge and service standards of asommelier.
ESSENTIAL RESPONSIBILITIES
- Guide guests through their dining experience with attentive personalized service including taking food and beverage orders delivering courses and anticipating guest needs
- Provide expert wine recommendations based on food pairings guest preferences and current offerings
- Execute proper wine service techniques including presentation opening decanting and pouring
- Maintain up-to-date knowledge of the wine list including vintages regions varietals and featured selections
- Serve as the on-floor point of contact for wine-related inquiries during service
- Engage with guests to share stories offer insights and enhance the overall wine experience
- Collaborate with the kitchen and bar teams to ensure smooth and timely service
- Support inventory upkeep including restocking and organizing wine storage areas
- Support training and mentorship of service team members on wine knowledge and best practices
- Maintain strong relationships with purveyors and distributors and participate in occasional tastings to support product selection and quality assurance.
- Maintain cleanliness and organization of service areas wine stations and glassware
- Ensure proper attention is given to all guests including additional care towards VIPS employees investors and frequent dinners
- Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
- Be available to fill in as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed
- All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems safety hazards accidents or injuries.
- Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
- Environmental conditions are inside; a job is considered inside if staff spends approximately 90 percent or more of the time inside. Temperature is moderate and controlled by office environmental systems.
- Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required for the rest of the working day. The length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to lift up to 45 lbs. as needed.
- Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity.
- Hearing smelling tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Talking and hearing occur continuously in the process of communicating with staff supervisors subordinates occasionally clients and ownership.
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
- Must have finger dexterity to be able to operate office equipment such as computers printers 10-key adding machine multi-line touch tone phone filing cabinets FAX machines photocopiers dolly and other office equipment as needed.
SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities:
- Must be able to speak read write and understand the primary language used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
- Extensive knowledge of the hotel its services and facilities.
- Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Knowledge of computer accounting programs math skills as well as budgetary analysis capabilities required.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy and collect accurate information to resolve conflicts.
OTHER
- Foster authentic connectionscreating an atmosphere where guests feel valued appreciated and motivated to return.
- Recognize that outstanding service involves attention to detail delivered with warmth professionalism and purpose.
- Anticipate guest needs proactively appreciating those moments when you seem to understand their expectations.
- Contribute enthusiasm and commitment to a dynamic fast-paced environment.
EDUCATION
- High school or equivalent education required.
EXPERIENCE
- Extensive wine knowledge and other beverages including spirits cocktail sake etc.
- Food and wine pairing expertise
- Experience in the hospitality industry preferred.
LICENSES OR CERTIFICATIONS
- State food and beverage certifications and ideally CMS Level 2 or WSET Level 3.
GROOMING
All Staff Members must maintain a neat clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards which may be established by Azul Hospitality from time to time is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action up to and including termination of employment. Upon employment all staff are required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment. Due to the cyclical nature of the hospitality industry staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Employment Type
Full-Time
