Hotel Operations Assistant
Hotel Operations Assistant
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1 Vacancy
Job Description
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
About the Department:
The Hotel Operations team is part of our greater Trip Development Department comprised of contract administrators and data specialists located in Berkeley CA and Utrecht Netherlands. The teamis responsible forreaching agreements with our 800 luxury hotel and ship partners which include some of the worlds most remarkable and esteemed accommodations. This team is focused on building relationships with our hotels and ships in a timely manner that yields the best outcome for both the hotel/ship and Backroads and is a key part in providing amazing experiences for our guests.
About the role:
The Hotel Operations Assistant plays a key role in supporting the Hotel Operations Team by ensuring the accuracy and consistency of hotel-related data across internal systems and workflows. In this role youll be responsible for timely data entry generating reports and contracts and analyzing rate and performance metrics to support partner negotiations. Youll collaborate closely with contract owners and other key departments to support hotel-related processes and ensure data accuracy. Success in this role requires strong attention to detail excellent organizational and communication skills and a problem-solving mindset. Youll thrive here if youre systems-savvy a natural collaborator and passionate about supporting a dynamic team in the active travel space.
What youll do:
- Youll review and edit contract documents for accuracy and quality
- Youll conduct data validation audits to ensure data accuracy in our internal systems
- Youll take on additional projects to support our contracting workflow with over 800 hotel partners
- You will establish a collaborative working relationship with contract owners to ensure all contract information is accurately represented in our systems.
What youll need to be successful:
- Comfortable navigating and mastering new systems
- Proficiency in MS Office Suite particularly within Excel
- Strong written and verbal communication skills
- Strong time management and prioritization skills
- Ability to work well independently and as part of a team
- Strong problem-solving skills with a proactive solutions-focused approach
- Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.
Work Environment:
- Berkeley CA
- 4 days in office
Employment Type
Full-Time
