Tour Desk Agent
Tour Desk Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tour Desk Agents will welcome our guests go over any previously agreed upon incentives and will prepare our prospective buyers for their tours.
Duties
- Effectively check guests into and out of the tour assignments for that morning
- Coordinate the general office administration for the Vice President of the VOA.
- Provide clerical assistance to the General Manager and Senior Management as necessary
- Help with routine and special projects for the Vice President General Manager and/or Senior Management
- Assist with researching resolving and documenting internal and external issues
- Compile and distribute daily and weekly statistical data to members of management including reports and spreadsheet information about the resorts
- Coordinate general office administration including correspondence photocopying file maintenance and supply inventory
- Answer multi phone lines take messages and answer general questions regarding complaints and inquiries
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required.
Education and Experience
A High school diploma or general education degree (GED); or one year or more of related experience and/or training; or an equivalent combination of education and experience. General computer skills are essential and the applicant must be proficient in Word Excel and PowerPoint.
Language Skills
Ability to read and interpret documents such as safety rules TSA Laws and Regulations operating and maintenance instructions and procedure manuals. Have the ability to write routine daily reports and communicate issues to your supervisor. Demonstrate and utilize your ability to speak effectively and provide excellent customer service to groups of customers/owners/guests or team members.
Mathematical Skills
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages
Reasoning Abilities
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job the team member is regularly required to talk or hear. The team member is frequently required to stand walk and sit. The team member is occasionally required to use hands to finger handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision and color vision.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
The work environment is fast-paced and customer service-driven requiring regular interaction with resort guests sales staff and management and is usually loud. While most of the work is done in a climate-controlled area occasional walking or escorting guests to other parts of the resort may be required.
Additional Information :
Why Westgate
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Fun family culture
- Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
