Mgr II - Project Management
Mgr II - Project Management
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Job Description
Salary Range: $80000.00 to $155000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
Do you have a strong interest in managing relationships with leaders banking operations in support of the firms strategic priorities
We are looking for a manager to:
- Setstrategy for measuring and reporting process quality / trends reducing non-value-added work and operational risk
- Leada team of quality and monetary control analyst
- Ownbanking monetary monitoring and controls
- Owninvoice submissions for AENB Memberships to Nacha and Wespay.
- Ownthe Annual Nacha Rules Compliance Review
- Implementthe teams strategic approach for supporting banking controls and eliminating operational risk
- Collaboratewith Enterprise Nacha owner and team ensuring that AENB is staying up to date and compliant with the Nacha Rules. As well as participating in the Nacha Quarterly Rule Update Calls.
- Collaborateon the implementation of new RCSA framework for banking
- Supportbanking operations team in regulatory compliance and audit exams
American Express Enterprise Bank Servicing Network (BSN) Support team includes project management team who lead and manage strategic banking initiatives including the implementation of the new RCSA framework. A banking audit and exam support team who are accountable for leading banking exams/audits/reviews. MIS team who is accountable for operations reporting and development of KPIs/KRIs. Lastly your team of quality analyst who are responsible for
We are looking for a manager to join the team with a strong interest in supporting our strategic priorities by ensuring structured and effective engagement with our stakeholders operations regulatory compliance and operational excellence teams in response to evolving regulatory and exam objectives. This role will be responsible for leading a team of quality analysts to report case quality and identify and execute process improvement initiatives. Furthermore leading monetary control analysts who are responsible for monitoring and approving banking wires/checks and controls are adhered to.
Your Expertise
Support banking servicing network including but not limited to:
- Initiate / launch / maintain monetary monitoring and controls
- Initiate / launch / maintain banking quality KPIs / KRIs
- Initiate / launch / maintain banking process improvement initiatives
- Engage and monitor the status of critical tasks and deliverables and produce report on engagement status to the project manager(s)
- Create and update process documentation e.g. process maps
MinimumQualifications:
- 2 years banking work experience
- 2 years ACH Rules and/or ACH knowledge
- Demonstrated capabilities in managing projects and assignment.
- Familiarity with project management tools (e.g. Project plan project status report etc.).
- Detailed oriented. Ability to manage multiple priorities.
- Experience working in a team oriented collaborative environment.
- Ability to rapidly adapt and respond to changes in environment and priorities.
- Excellent communication (written and verbal) problem solving analytical skills and customer service skills.
- Conduct ongoing reviews and maintain policies and procedures to ensure documentation remains in compliance
- Update the teams standard operating procedures (SOP) when workflow changes are made
- Gather and organize statistical quality data
Preferred Qualifications:
- Bachelors degree
- Six Sigma / Quality background
Required Experience:
Manager
Employment Type
Full-Time
