Customer Service Rep (05012) - Ocoee, Fl
Customer Service Rep (05012) - Ocoee, Fl
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Job Description
We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee Florida. As a key member of our customer support team you will be responsible for providing exceptional service to our valued customers addressing their inquiries and resolving issues with empathy and professionalism.
- Respond to customer inquiries via phone email and chat in a timely and efficient manner
- Handle customer complaints and concerns with patience and understanding
- Process orders refunds and exchanges accurately
- Maintain up-to-date knowledge of products services and company policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide personalized solutions to enhance customer satisfaction and loyalty
- Participate in ongoing training to improve customer service skills and product knowledge
Qualifications :
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multi-task and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- Previous customer service experience preferred
- Ability to work flexible hours including weekends and holidays as needed
- Strong team player with a positive attitude
Additional Information :
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities perform repetitive tasks work alone and with others work under stress meet strict quality control standards deal with people analyze and compile data make judgments and decisions
Physical Requirements including but not limited to the following:
Standing
Most tasks are performed from a standing position
Walking
For short distances for short durations
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5
Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying
Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves
Occasionally pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
Trays may also be pulled
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs wash walls perform maintenance
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 30 - 45 seconds at one time repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas
Reaching
Reaching is performed continuously; up down and forward
Hand Tasks
Eye-hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
