Service Contract Manager
Service Contract Manager
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Job Description
Job Title
Service Contract ManagerJob Description
Service Contract & Account Manager North America
Location:Marietta GA (Office based with Travel)
Travel Requirement:Up to 20%
Position Summary
Are you driven by customer obsession and passionate about delivering exceptional service experiencesVanderlande is seeking aService Contract & Account Managerto support our North America service business. In this role you will be thevoice of the customer ensuring their needs are met while managing the performance and profitability of service contracts across multiple sites.
This is a high-impact cross-functional role where youll lead without formal authority influence internal teams and drive continuous improvement in a dynamic fast-paced environment.Strong problem-solving skills are essentialyoull be expected to navigate complexity uncover root causes and deliver practical customer-focused solutions that drive long-term success.
Key Responsibilities
- Serve as theprimary point of contactfor customer sites we serviceespecially when challenges arise. Youll represent the customer internally and advocate for their needs even when its uncomfortable.
- Own the P&Lfor your assigned service contracts ensuring both customer satisfaction and business profitability.
- Collaborate with internal stakeholders including theNorth America Service Center (NASC)Spare Parts (SP) team andProject teamsto resolve issues and improve service delivery.
- Leadregular meetingswith the customer and internal teams to align on performance pain points and opportunities.
- Identify and supportservice opportunitiesthat enhance customer value beyond the scope of the contract.
- Ensure smoothservice transitionsfor new sites going live working closely with project and service teams.
- Act as acheck and balanceto internal execution teams holding them accountable for quality and delivery.
What You Bring
- Acustomer-obsessed mindsetwith the ability to advocate internally and influence across teams.
- ABachelors or Masters degreeand 3 years of relevant experience in service delivery logistics or technical environments. While experience with or within an automated material handling business is strongly preferred.
- Exceptional problem-solving skillsyou can analyze complex issues identify root causes and drive practical customer-focused solutions across cross-functional teams.
- Aself-starter attitudeyoure resourceful creative and comfortable navigating ambiguity and informal structures.
- Drive financial performancethrough hands-on experience managing budgets and P&L accountability
- Excellentcommunication negotiation and interpersonal skills with a collaborative and respectful approach to problem-solving.
- A continuous improvement mindset and the ability to lead change across cross-functional teams in support of your customer.
- Willingness to travel up to 20%.
How We Work
We are atight-knit collaborative teamthat puts the customer at the center of everything we do. Our way of working is built on:
- Ownership with support Youll lead to resolve customer pain points and requests with autonomy backed by a team thats always ready to help.
- Open communication We share information involve each other and solve problems together.
- Respect and professionalism We challenge ideas not people and always assume positive intent.
- Leadership without a title Youll influence across teams and departments building networks and driving results.
- Mentorship and peer support Youll both learn from and support your teammates because we succeed together.
Why Join Us
- Work with one of the worlds most innovative logistics partners
- Be part of a growing high-impact team supporting a major global customer
- Shape your role and grow your career in a flexible entrepreneurial environment
- Make a real difference in how we serve our customers and grow our business
Required Experience:
Manager
Employment Type
Full-Time
