311 Assistant Quality Assurance Associate
311 Assistant Quality Assurance Associate
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Salary Not Disclosed
1 Vacancy
Job Description
FOR OTI EMPLOYEES ONLY
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity improve public safety and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action follow us on social media @NYCOfficeofTech and visit to learn more.
At OTI we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. Youll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The successful candidate will serve as an Assistant Quality Assurance Associate reporting to the 311 Customer Service Center. Responsibilities will include: Assist in community-related liaison functions between 311 and other city agencies; assist in coordination of quality assurance initiatives across multiple customer service channels; use computer-based applications and call center technologies to support business needs and community development programs; utilize reporting tools business intelligence applications and database systems; assist in data collection research and trend analysis; assist in review of call center data; assist in preparation of business communications; assist in performing liaison functions with internal program areas and external entities; assist in the conduct of meetings and presentations; assist in facilitation of call monitoring programs; provide coaching and feedback; and assist in providing quality assurance support for 24/7 operations citywide public health initiatives and customer-focused projects; perform special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary duties of this position in a 24/7 operation candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Manhattan NY
TO APPLY
FOR OTI EMPLOYEES ONLY
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to and search for Job ID #718272
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
COMMUNITY ASSOCIATE - 56057
Qualifications :
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
