Principal Associate- IT
Principal Associate- IT
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Job Description
Position Title:
Service desk Engineer
REPORTING TO: Service Desk Manager Environment Testing Europe
WORKING LOCATION: Bangalore - India
OVERALL OBJECTIVES:
As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS Azure SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential.
SPECIFIC ASSIGNMENTS:
As part of the Environment Testing Europe Team you will act as primary contact to support infrastructure regarding:
- Workplace related queries and issues.
- M365 problems (Outlook Office Teams OneDrive SharePoint Windows).
- Identity and Access Management queries.
- Infrastructure related problems for service provided to Environment Testing Europe.
- Applications related problems requiring triage to respective application support group.
Main activities but not limited to are:
- Register classify route follow-up and resolve request according to internal processes.
- As 1st Level Support Provides technical support to end-users by identifying problems researching and answering questions troubleshooting problems or forward them to the 2nd level support
- Own the incoming requests and manages escalations.
- Support in creation operational documents/instructions for Service Desk team.
- Identify and document Workarounds.
- Support maintenance and accuracy of Knowledge articles available for end-users via service portal.
- Identify candidates for Service Catalogue items based on commonly requested items by end users.
Qualifications :
REQUIRED SKILLS:
An ideal candidate should have:
- 2 years of experience in Service Desk agent function.
- Basic understanding of Azure Cloud and M365.
- Excellent communication and interpersonal skills.
- Very good command of English written and spoken.
- Can do approach and capability to work in dynamically changing environment.
Below skills will be an advantage:
- Service Now BMC Helix knowledge.
- ITIL Foundation certificate.
- Azure Cloud knowledge.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
