Campus Technical Solutions Engineer
Campus Technical Solutions Engineer
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Job Description
Who Youll Work With
The TSE works in a non-silo environment supporting all of Aristas products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
What Youll Do
Arista is looking for world-class technical solutions engineers to support our campus networking products and solutions. A Technical Solutions Engineer at Arista Networks is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. This is an excellent opportunity to be part of one of the fastest-growing technology companies as we continue the growth and expansion with a focus on the Enterprise and Campus markets.
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching is required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development teams -- both in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Key Responsibilities
- Post-sales technical support of Arista Campus products and solutions.
- Respond to customer product inquiries via telephone or in written internet-based email.
- Resolve customer concerns raised during installation operation maintenance product application or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications :
- Bachelors in CS/IT/EC/EE or similar
- Working knowledge of networking industry products and protocols
- Minimum of 2-3 years hands-on experience on wireless networking
- Designing deploying configuring troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients.
- Wireless mesh networking
- 802.11a/b/g/n/ac/ax
- RF fundamentals / MIMO
- Wireless clients and drivers
- Wireless security (WPA2 WPA3)
- Authentication frameworks - EAP PEAP EAP-TLS
- POE/POE
- AAA/RADIUS
- DHCP DNS ACL ARP DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) ICMP IPv4 & IPv6 LACP STP/RSTP/MST (IEEE 802.1D) VLANs (IEEE 802.1Q) MAC Learning VXLAN EoGRE
- Experienced in implementation and troubleshooting of Campus and Enterprise wireless deployments including guest access.
- Experienced in troubleshooting indoor and outdoor wireless solutions.
- Experience with wired and wireless packet capture/analysis tools is highly desired.
- A strong comfort level with Linux is highly desired.
- Industry Recognized Wireless Certifications like CWNA CWAP CWSP are considered as an added advantage.
Additional Information :
Arista stands out as an engineering-centric company. Our leadership including founders and engineering managers are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista engineers have complete ownership of their projects. Our management structure is flat and streamlined and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company providing opportunities to work across various domains. Arista is headquartered in Santa Clara California with development offices in Australia Canada India Ireland and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention quality respect and fun.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
