Supply Chain manager: MIddle Mile Carrier Community Impact, Carrier Community Impact
Supply Chain manager: MIddle Mile Carrier Community Impact, Carrier Community Impact
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Working within the Relay Supply and Performance (RSP) team within Amazon EU Surface Transportation this role specifically sits within our Carrier Community Impact (CCI) team whose mission is to uphold and improve the impact of our Line-Haul operations in local communities across the EU where we advocate for a positive end-to end standards of safety and experience for EU communities surrounding the 120 Fulfilment Centres/Sort Centres and 300 Delivery Stations we operate in.
You will help lead and develop the execution and design of our strategy to improve community sentiment towards Amazon within the EU. You will work cross-functionally to determine root causes and manage the escalations coming from low community sentiment. You will link stakeholders across operations and corporate to deliver timely resolutions to our action plans. You will be passionate about the impact Amazon has within the communities we operate in hold a high bar for resolving issues so they stay fixed and you are comfortable escalating as needed to deliver continual improvement and eliminate defects in our processes that negatively impact our community.
Within the role you will continually review and improve existing content to deliver improvements against key business metrics. Comfortable with data you will define and track against success metrics ensure efficient workflows and prioritisation and provide actionable insights to the business.
The role provides an opportunity to have a positive impact on our carriers and communities pan-EU by equipping them with everything they need to be successful when working with Amazon whilst being a corner-stone of delivering scalable solutions against critical business goals.
Key job responsibilities
- Investigate the root causes of community concerns in your region and create/manage action plans to resolve top pain points.
- Coordinate across multiple partner teams and business lines to influence durable fixes to community-impacting issues.
- Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results.
- Create short- and long-term innovative solutions using data and research to address wider challenges in the organisation.
- Owns tracks or escalates issues to ensure that they are addressed and documented.
- Act as a Subject Matter Expert supporting teams and contributing to reliable and trustful partnership with internal Stakeholders.
- Communicate findings and proposals in a clear and compelling way verbally and in written.
- Drive adoption of community excellence programs among our operations teams.
- Support new operations site launches to mitigate community-impacting issues prior to opening day.
About the team
Amazon couldnt deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS youll be welcomed into a diverse team that plays a central role in our success. Using air sea and road transport as well as sortation centres equipped with the latest technology youll help Amazons transport run at maximum efficiency and ensure the carriers we work with positively impact the communities we work in. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destinationquickly conveniently and sustainably.
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in supply chain
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will help lead and develop the execution and design of our strategy to improve community sentiment towards Amazon within the EU. You will work cross-functionally to determine root causes and manage the escalations coming from low community sentiment. You will link stakeholders across operations and corporate to deliver timely resolutions to our action plans. You will be passionate about the impact Amazon has within the communities we operate in hold a high bar for resolving issues so they stay fixed and you are comfortable escalating as needed to deliver continual improvement and eliminate defects in our processes that negatively impact our community.
Within the role you will continually review and improve existing content to deliver improvements against key business metrics. Comfortable with data you will define and track against success metrics ensure efficient workflows and prioritisation and provide actionable insights to the business.
The role provides an opportunity to have a positive impact on our carriers and communities pan-EU by equipping them with everything they need to be successful when working with Amazon whilst being a corner-stone of delivering scalable solutions against critical business goals.
Key job responsibilities
- Investigate the root causes of community concerns in your region and create/manage action plans to resolve top pain points.
- Coordinate across multiple partner teams and business lines to influence durable fixes to community-impacting issues.
- Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results.
- Create short- and long-term innovative solutions using data and research to address wider challenges in the organisation.
- Owns tracks or escalates issues to ensure that they are addressed and documented.
- Act as a Subject Matter Expert supporting teams and contributing to reliable and trustful partnership with internal Stakeholders.
- Communicate findings and proposals in a clear and compelling way verbally and in written.
- Drive adoption of community excellence programs among our operations teams.
- Support new operations site launches to mitigate community-impacting issues prior to opening day.
About the team
Amazon couldnt deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS youll be welcomed into a diverse team that plays a central role in our success. Using air sea and road transport as well as sortation centres equipped with the latest technology youll help Amazons transport run at maximum efficiency and ensure the carriers we work with positively impact the communities we work in. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destinationquickly conveniently and sustainably.
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in supply chain
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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