Applications Engineer
Applications Engineer
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Job Description
The position is remote however candidates must be based in LA (preference) NY DC OC HOU or DAL
Our client an Am Law 100 firm is seeking an experienced Applications Engineer to support and enhance its global ServiceNow platform.
ServiceNow serves as the firms enterprise platform and system of record for change management configuration (CMDB) incidents asset management knowledge base service requests and other ITSM/ITOM functions. The Applications Engineer will play a critical role in maintaining the stability performance and security of the platform while also supporting strategic enhancements and integrations.
Key Responsibilities:
- Lead administrative tasks including ServiceNow upgrades configurations and patch management
- Develop and implement platform enhancements following ServiceNow best practices
- Monitor and maintain MID Servers to ensure uptime and proper configuration
- Provide daily operational support for the ServiceNow platform and its core capabilities
- Collaborate on building integrations using the ServiceNow Integration Hub
- Gather and document business requirements write user stories and define acceptance criteria using Agile/Scrum methodologies
- Ensure platform compliance with firm-wide security policies and ISO 27001/2 standards
- Develop dashboards and reporting solutions for business stakeholders
- Support ITSM process adherence and governance
Required Qualifications:
- Bachelors degree or equivalent experience
- Minimum 4 years of experience working with the ServiceNow platform including ITSM and ITOM modules
- Minimum 4 years of experience in IT operations working collaboratively across multiple IT teams
- Solid understanding of the ServiceNow platform architecture and best practices
Preferred Qualifications:
- Experience with ServiceNow HAM Pro
- Familiarity with ITIL frameworks and ITSM methodologies
- Experience with ServiceNow CMDB Common Services Data Model (CSDM) Discovery and Service Mapping
- Strong interpersonal and communication skills with the ability to work effectively across diverse teams
This is a high-impact role ideal for a ServiceNow expert looking to advance their career within a well-established and collaborative IT environment.
Employment Type
Full Time
