Staff Site Reliability Engineer
Staff Site Reliability Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
CyberSource is looking for a bright passionate and dedicated employee to join our Site Reliability Engineering team. In this role you will be responsible for supporting the Value Added Services (VAS) products with Visa for our merchants solving complex problems and being involved with continuous application improvements and application deployment initiatives. You will also be an escalation point for our 1st level support team. Candidate must have 5 years of experience of application support experience with troubleshooting and configuration. Must have a strong commitment to execution follow through and timely communication.
Essential Functions:
Provide application second level support in collaboration with Operations and Development teams.
Serve as technical lead for new initiatives actively participate and drive projects support business enablement and product deployment for new and existing services.
Working knowledge of production support processes such as incident change problem management call triaging and escalation procedures.
Ability to write and maintain code and scripting for automation and monitoring initiatives.
Work with product development to perform code deployment with industry standard tooling.
Perform routine application maintenance including connectivity setup key setup scheduling tasks log rotation job scheduling shell scripting for common tasks.
Preparation and maintenance of internal documentation.
Manage and work with 3rd party applications (Docker Kubernetes Hadoop).
Work cross organizationally to resolve complex issues.
Support a 24x7 environment with international co-workers.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Bachelors degree in Computer Science Information Technology Information Systems or Engineering
Five years of payment processing experience or equivalent finance industry
Five years of Windows and UNIX experience including shell scripting
Five years of database experience and SQL skills
Experience with network troubleshooting and file transfer protocol SFTP
Four years of experience with one or more programming languages i.e. shell scripting Perl Java JavaScript JSP
Knowledge with scheduling products Splunk ServiceNow Ticketing Tool
Experience with Hadoop Kafka MQ Kubernetes and Docker
Understanding in Incident Problem and Change management per the ITIL process.
Ability to work independently and to also work effectively as part of a team
Strong analytical and diagnostic skills root cause analysis
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
Ability to design and manage web pages is preferred
Working Conditions:
8hr work schedule Monday-Friday
Required to work OT as requested
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124700.00 to 180650.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
