Senior Network Operations Center Technician (Onsite)
Senior Network Operations Center Technician (Onsite)
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$ 111000 - 111000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
HMD31: Annapolis MD 2551 Riva Road Annapolis MD 21401-7435 USAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.Security Clearance:
None/Not Required
Join our Tier 2 CAS Network Operations Center (NOC) team where youll be at the heart of ensuring high availability and world-class performance for critical communications systems across the Connected Aviation portfolio at Collins Aerospace. Do you thrive under pressure love solving puzzles and want to be part of a 24/7 global operations center that supports the aviation industry This is your opportunity to make a real impact in a dynamic fast-paced environment surrounded by experts who will challenge and grow your technical and troubleshooting skills.
What YOU will do:
Monitor network management systems and collaborate with telecom providers to drive timely service restoration efforts.
Accurately log and track incident details in the incident management tool ensuring clear up-to-date documentation.
Diagnose and resolve systems and network issuesincluding IP networks messaging systems and air-to-ground data communications equipmentby applying technical expertise.
Resolve basic technical queries independently; support escalation of moderate-to-complex issues in collaboration with senior team members.
Interpret and follow established network operations processes using sound judgment to reduce downtime and service disruptions.
Contribute to the design configuration and deployment of network solutions while identifying opportunities to improve efficiency through automation.
Participate in a 24x7x365 operations schedule including some weekends and holidays.
What YOU will learn:
You will be trained across three key NOC functionsTransport DataLink and Applicationswithin 46 months gaining a broad skill set across the CAS ecosystem.
You will gain hands-on experience monitoring:
Transport: ARINC Global Network components including routers switches firewalls and circuits from core to edge.
DataLink: Ground station radios and central systems that power air-to-ground communications.
Applications: Messaging infrastructure responsible for processing millions of mission-critical messages daily.
Qualifications You Must Have:
Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
U.S. Citizenship is required due to government contract security requirements.
Current or in progress: CCNA or Security certification
Prior experience in a customer service-oriented technical support environment.
Prior experience with TCP/IP networking protocols computer hardware/software interconnection and interface standards.
Experience troubleshooting Cisco equipment and working knowledge of routing protocols such as HSRP and BGP.
Qualifications We Prefer:
Proficiency in multitasking including prioritizing multiple incidents and collaborating across teams.
Strong attention to detail and ability to analyze and interpret complex system behavior.
What We Offer
Some of our competitive benefits package includes:
Medical dental and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds
Tuition reimbursement
Life insurance and disability coverage
Ovia Health fertility and family planning
Employee Assistance Plan
Incentives for a Healthy You
Autism Benefit
Doctor on Demand
Adoption Assistance
Second Opinion program
And more!
Learn More & Apply Now!
Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.
* Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.
Relocation assistance is not eligible for this role.
At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again.
Apply now and be part of the team thats redefining aerospace every day.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Senior IC
Employment Type
Full-Time
