Director Santa Clara County Shelter & Services, ISH, SCC, Portfolio B

ABOUT LIFEMOVES

Since 1987 LifeMoves has been a nimble results-driven organization whose mission has been to provide interim housing and supportive services that create opportunities to aid in the rapid return to stable housing and long-term self-sufficiency. Last year LifeMoves returned over 2000 people to housing and stability for 86% of families and 67% of individuals who engaged in their programs. With 26 interim housing communities and support services from Daly City to San Jose LifeMoves provides its neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing. LifeMoves embodies the entrepreneurial energy of an emerging growth company. The executive team is committed to employee satisfaction and the ongoing development of a work culture and environment that increases and maintains morale productivity and engagement.

POSITION PURPOSE

The Director of Santa Clara County Shelter & Services provides strategic leadership and oversight for a portfolio of programs within their assigned section of the department. This role ensures the successful delivery of services by supervising Program Directors aligning program operations with agency values and advancing organizational goals. The Director of Santa Clara County Shelter & Services fosters collaboration across teams manages complex systems and partnerships and ensures accountability to contract outcomes budget performance and quality standards. They serve as a key leader in shaping program vision supporting staff development and strengthening the departments overall impact. The Director of Santa Clara County Shelter & Services oversees the day-to-day operations of temporary housing programs across multiple sites ensuring safe clean and welcoming environments that support stability and well-being. This role provides supervision to Program Directors and guides teams responsible for program delivery site safety and client services. The Director of Santa Clara County Shelter & Services ensures consistent application of the organizations model supports smooth coordination between departments and monitors performance toward housing outcomes. They also play a critical role in staffing compliance risk management and alignment with agency values and standards.

This role qualifies for a hybrid schedule (a minimum of 2 days in the office 3 days remotely and a maximum of 3 days remotely).

ESSENTIAL JOB RESPONSIBILITIES

• Provides strategic leadership and oversight to a portfolio of programs across multiple sites. Supervises and supports Program Directors and other key staff guiding them in program implementation staff development and service excellence.
• Collaborates with internal and external stakeholders to ensure alignment with organizational values and mission.
• Oversees program performance contract compliance and reporting to funders and executive leadership.
• Leads with a trauma-informed strengths-based and equity-driven approach.
• Promotes a culture of accountability continuous improvement and client-centered care.
• General Agency Responsibilities
• Attend team staff partner board meetings and fundraising events as needed.
• Participate in agency-wide initiatives trainings and activities that support LifeMoves mission.
• Oversees daily operations staffing and facilities at interim housing programs.
• Ensures 24/7 shelter programs run smoothly safely and with a focus on dignity and stabilization.
• Partners closely with operations and maintenance teams to manage facilities and crisis response across sites.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines actively engaging during sessions and applying what you learn to your daily work.
  • Training expectations in the first 90 days of employment include but are not limited to CPR Mental Health/First Aide (MHFA) Nonviolent Crisis Intervention Training HMIS and internal database training.
  • Additional required trainings through our online Learning Management System Relias include but are not limited to Clients Experience of Trauma-Informed Care Working with Individuals Experiencing Homelessness Overview of Serious Mental Illness for Paraprofessionals
    • Working with Individuals Experiencing Homelessness and Substance Use Disorder An Overview of Substance Use Disorders Strategies for Preventing and De-escalating Hostile Situations Recognizing and Responding to a Person in Crisis Maintaining Professional Boundaries Overcoming Barriers to LGBTQ Affirming Behavioral Health Services Privacy and Confidentiality for Non-HIPAA Covered Entities Child/Elder/Dependent Abuse Prevention and Mandated Reporting Preventing Identifying and Responding to Abuse and Neglect Reporting Elder and Dependent Adult Abuse in California Identifying and Responding to Child Abuse and Neglect
  • Perform other duties as assigned to support the needs of the program department and organization.

QUALIFICATIONS:

• Care Respect Empathy: Willingness and ability to work with people from all backgrounds with care respect and empathy. Understands and is committed to learning about diversity equity inclusion and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness respect and non-judgment.
• Emotional Regulation: Manages stress and emotions professionally remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
• Growth Mindset: Open to feedback asks questions and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about traumainformed care crisis support and harm reduction practices.
• Team & Independence:Works well both independently and as part of a collaborative team. Follows directions communicates clearly and seeks help or clarification when needed.
• Documentation: Maintains clear unbiased and professional documentation and communication.
• Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative takes responsibility for tasks and engages actively with clients coworkers and community partners.
• Technology: Comfortable using basic technology including phone and messaging systems email Microsoft Word Excel and databases to complete administrative tasks case management reporting and tracking outcomes and performance management software.

Care Level Qualifications:

• Advocacy Skills: Actively advocates for clients particularly in navigating systems accessing benefits and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.
• Resource Identification: Able to identify and leverage community resources and services to meet clients diverse needs. Effectively directs clients to appropriate housing employment health and social service programs.
• Research Skills:Utilizes strong problem-solving skills to research issues track resources and find solutions for clients needs including housing employment and health & well being.
• Partnership Engagement: Builds and nurtures effective partnerships with community organizations service providers and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.

Program Leadership Qualifications:

• Delegation: Capable of effectively delegating tasks when working with teams ensuring responsibilities are balanced and tasks are completed efficiently.
• Crisis Response:Able to respond calmly and effectively to crises offering support and utilizing de-escalation strategies.
• Direct Service Experience:Minimum of 3 years of direct experience in a leadership role within a human services or social services setting with a focus on supporting vulnerable populations and navigating complex systems
• Boundaries:Maintains clear and professional boundaries with clients colleagues and community partners balancing empathy with professionalism to prevent burnout. Guides and supports supervisees in understanding and setting their own healthy boundaries offering advice and encouragement in navigating challenges. Helps staff recognize signs of boundary-crossing and develops strategies for maintaining personal and professional limits in a trauma-informed strengths-based way. Promotes a safe supportive environment where staff can discuss boundary-related issues without judgment using reflective practices and feedback to strengthen their skills. Models boundary-setting behaviors consistently demonstrating the importance of self-awareness self-care and sustainability in the human services field.
• Best Practices:Mental Health First Aid or similar qualifications. Knowledge of or experience with harm reduction principles and practices.
• Program Model and Philosophy: Able to model agency values program model and philosophy consistently in everyday interactions. Displays the ability to embody the core principles of the organizations mission in practice.
• Group Facilitation Skills:Comfortable facilitating group discussions workshops or meetings to support clients growth education and empowerment. Uses group settings to foster learning collaboration and positive group dynamics.
• Public speaking experience is a nice to have
• Supervision Experience: Five years experience
• Budgeting: Experience with program budgeting
• Contract Deliverables: Experience with contract deliverables
• Forward Thinking: Ability to anticipate future needs and changes in programming.

SUPERVISORY RESPONSIBILITIES

• Supervision of Program Directors within their area of the Programs & Services Department

TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites community partner locations client service events and external meetings. As such: A valid State drivers license and reliable transportation are required. Must be able to travel throughout the Bay Area as part of regular duties. Mileage reimbursement is provided in accordance with agency policy. Occasional evening or weekend travel may be required to attend community events or support client services. Must maintain vehicle insurance as required by law and agency policy

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with both adult professionals. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require disability accommodation during the application process please contact the Human Resources Department at .