Account Manager
Account Manager
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1 Vacancy
Job Description
Account Manager
Job Summary:
Key Responsibilities:
Account Management:
- Understand each clients business goals and challenges; align IT strategy and services accordingly.
- Understand the TeamLogic IT technology stack and develop an IT strategic roadmap that supports both the clients goals and operational efficiencies within TeamLogic IT.
- Review service performance reports and coordinate resolution for service-related issues.
- Scope price and present IT projects and proposals to support business objectives.
- Proactively manage account profitability through upselling improving internal efficiencies or recommending contract adjustments.
- Maintain a detailed opportunity pipeline and assist in contract renewals.
Project Management:
- Develop project scopes and work breakdown structures (WBS) based on initiatives identified in the IT strategic roadmap.
- Track and communicate project milestones scope and status with internal and client stakeholders.
- Support the standardization of project delivery using internal scorecards and process improvements.
IT Security & Compliance:
- Participate in internal security and compliance training.
- Help ensure clients are aligned with legal and industry requirements for IT security.
Qualifications:
- Strong technical understanding of IT systems and business acumen for solution alignment.
- Excellent communication interpersonal and organizational skills.
- Demonstrated ability to problem-solve and manage multiple priorities under pressure.
- Familiarity with ITIL or IT service management best practices is a plus.
Benefits:
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Ongoing training and professional development
- Collaborative and supportive work environment
- Opportunity to work with cutting-edge technology in a growing MSP
Work Environment:
Flexible work from home options available.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Manager
Employment Type
Full-Time
