Product Manager, Conversational AI for Customer Service (f/m/d)
Product Manager, Conversational AI for Customer Service (f/m/d)
Posted on :
04-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Lead the international roll-out and continuous improvement of our AI voice bot to significantly enhance customer service efficiency and quality.
- Scale and optimize our AI chatbot ensuring its successful deployment across international markets.
- Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
- Develop and execute a strategic roadmap for conversational AI products aligning with business goals and customer needs.
- Monitor and analyze performance metrics to drive data-driven improvements and innovations.
- Stay current with industry trends and advancements in conversational AI and telephony services
Qualifications :
- Proven experience in product management specifically in conversational AI or related fields.
- Strong understanding of telephony services with experience in solutions like Twilio for building call flows with multiple queues.
- Solid understanding and/or experience with Large Language Model (LLM) applications for conversational AI.
- Excellent communication skills capable of conveying complex technical concepts to both technical and non-technical audiences.
- Ability to work effectively with cross-functional teams in an agile environment.
- Strong analytical skills with the ability to use data and metrics to back up assumptions and drive decision-making.
- Experience in international product roll-outs and managing diverse stakeholder expectations.
Additional Information :
- Your life-work balance and home office are part of our culture you can work from home up to 5 days a week regular days in the office are encouraged.
- Be part of Europes leading digital automotive platform!
- Educational budget for your personal growth.
- Team and company events like International Nights Company Party and more.
- More than 100 different nationalities make up for a truly international and diverse working environment.
Contact
Marija Dimitrova
At AUTO1 Group we live an open culture believe in direct communication and value diversity. We welcome every applicant; regardless of gender ethnic origin religion age sexual identity disability or any other non-merit factor.
#LI-A1
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
