Customer Success Guide
Customer Success Guide
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Success Guide you will be part of the Customer Excellence Group responsible for driving customer success growth and adoption within the AMS region. Operating out of the regional hub you will serve as the trusted point of contact for customers helping them achieve their business goals while ensuring they get the most out of our products and services. Youll work on time-bound engagements to accelerate adoption retention and expansion collaborating with internal teams and executive stakeholders.
Key Responsibilities:
- Customer Success Focus: Serve as a customer advocate onboarding customers understanding their business needs and helping them achieve measurable outcomes.
- Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities resolve issues and differentiate our platform in the marketplace.
- Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
- Best Practices and Enablement: Support customers to attend our workshops on governance adoption models internal champions and platform maturity to accelerate customer success.
- Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
- Outcome-Driven Engagement: Support execute customer success plans with clear goals timelines and success metrics ensuring customers see the value in our solutions.
Qualifications :
- Work with a large portfolio of AMS customers to understand their business drivers challenges and desired outcomes.
- Serve as the trusted advisor to your customers providing prescriptive guidance on how to best leverage our platform to meet their goals.
- Engage in cross-functional partnerships within the regional hub collaborating with internal teams to deliver seamless customer experiences.
- Facilitate Business Reviews and other strategic sessions ensuring alignment between customer needs and our solutions.
- Contribute to the Customer Excellence Groups thought leadership by developing case studies customer success assets and best practices.
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
