KYC Operations Team Lead
KYC Operations Team Lead
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Job Description
In this role you will strategically guide the Due Diligence Team to achieve operational goals and maximize business impact. The primary focus will be on people development processes enhancement and productivity management. Your overall objective is to analyze data behaviors maintain morale and drive for sustainable results that are aligned with the KYC Departments strategy and goals.
Duties and responsibilities:
- Evaluate your teams performance both on an individual and team level ensuring team members adhere to company and department policies while achieving their individual and team goals.
- Develop and maintain team performance metrics consistent with the KYC department goals and track performance of said goals.
- Have regular individual performance and morale discussions with all your team members at least twice per month.
- Foster an inclusive and engaging environment to ensure the morale and productivity of your team.
- Contribute to the growth of your team through forecasting strategizing and hiring.
- Bring a client-focused and holistic approach to decision making to identify the root cause of issues.
- Manage several projects simultaneously with a sense of urgency while working with partners and stakeholders.
- Identify strategies to continually improve the client experience and ensure your team strives for the highest standards of performance
- Liaison with cross teams to ensure procedures are up to date negotiating where possible to ensure the client experience is prioritized while adhering to regulatory requirements.
- Deliver key measurables in a timely professional and ethical manner to ensure dependability and sustainability of results.
- Drive continuous improvements to quality of data productivity reporting and associated metrics to improve and maximize the KYC strategy.
- As needed represent the Due Diligence team in multiple forums internally and externally to provide transparency on initiatives.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
