Reservations Manager - Fixed Term 12 Months
Reservations Manager - Fixed Term 12 Months
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Job Description
We are seeking a highly motivated and detail-oriented 12-month Fixed-term Reservations Manager to join our dynamic team at Novotel& Ibis Sydney on Darling Harbour. As a Reservations Manager you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.
Your key duties include:
- Supervision support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent high level of service for all guest contact
- Ensure familiarity with the reservations system all tiers of the rate structure occupancy and Property features to maximise occupancy at every opportunity
- Work closely with Director of Revenue and Operational teams on all aspects of revenue maximisation across all distribution channels
- Prepare yearly forecasts of occupancy and revenue in conjunction with Management
- Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
- Open and close room types rates and allotments in order to maximise revenue and occupancy
- Assist rate strategy development and implementation to achieve property and Company goals.
- Prepare and follow monthly objectives to increase occupancy and revenue
- Working alongside Sales team and ensure clear communication between teams
- Providing additional support and ad hoc basis to our sister properties when needed
Qualifications :
- Previous Reservations leadership experience in the hotel industry is highly desirable
- Ability to work with multiple stakeholders and fast paced environment
- Strong computer and systems skills preferably in Opera Cloud
- An uncompromising commitment to providing an exceptional experience for our guests
- Positive energy eye for attention to detail and strong drive for results
- Confident and articulate communication negotiation problem solving and networking skills
- Natural leadership skills with demonstrated results in developing and motivating teams
Additional Information :
- An opportunity to be mentored by the Senior Leadership Team
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Access to our Employee Assistance Program
Accor is an equal opportunity employer. We endeavour to select place train and promote the best qualified individuals based upon job-related factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
