Customer Retention & Development Manager
Customer Retention & Development Manager
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Job Description
Build a District Retention Program that includes coverage for all customers producing revenue in our District
Oversee strategic growth of LAM and CAM customers through regular business reviews
Assist Product Managers in developing Product level retention programs
Management of CAMs & LAMs
Facilitate monthly branch retention meeting
Develop and protect content driven business reviews that protect our core retention pillars:
o Confirm we are experts
o Align with Sales Strategy
o Performance Metrics
o Value Add; Joint initiatives and quantify savings/cost avoidance
o Information which tells a story or prompts discussion (no data dumping)
Build and protect consistency in our branch and service offerings
Direct drive and ensure that all new clients receive benefits from a formal transition
Measure and analyze Customer revenue trends and proactively communicate these trends
Drive consistency and usage of CRM through Product Mangers and Account Management Team
Ensure minimum call counts and reviews (Basic Detailed etc) are completed as per District goals
Coach and mentor direct reports to develop them professionally and personally
Ensure incremental improvements are made on building stronger customer relationships
Grow our revenue across multiple products and geographies
Qualifications :
University or equivalent business qualifications
Minimum 5 years personnel management experience
Proven work experience in business development
Knowledge of Expeditors product and services
Knowledge of required Expeditors operating systems
Proficient in MS Office and CRM software
Strong oral written communication and presentation skills
Strong analytics skills
Proven problem solving skills
Fluent in English
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
