Director Of Operations
Director Of Operations
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Job Description
Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Cond Nast Traveler as one of Africas top destinations. In addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.
As the Director of Operations you will hold a senior leadership role responsible for overseeing all operational aspects of the hotel. Your primary focus will be to ensure the smooth and efficient day-to-day functioning of the property while delivering exceptional guest experiences. This includes leading and managing various departments developing and implementing effective operational strategies and maintaining the highest standards of service and guest satisfaction.
You will report directly to the General Manager and your key responsibilities will include but are not limited to the following:
Leadership and Management
Providing leadership and guidance to all departmentsincluding Front Desk Housekeeping Food & Beverage and Maintenancewith a strong focus on Food & Beverage operations.
Operational Efficiency
Ensuring smooth and efficient daily operations across all departments optimizing resource allocation and managing costs.
Guest Experience
Delivering exceptional guest experiences addressing guest concerns and ensuring high levels of satisfaction.
Strategic Planning
Developing and implementing operational strategies to achieve business objectives improve performance and enhance profitability.
Financial Management
Assisting in the preparation and management of the hotels operating and capital expenditure budgets.
Team Development
Mentoring and developing team members fostering a positive work environment and promoting employee engagement.
Compliance
Ensuring full compliance with all relevant regulations standards and operational controls.
Crisis Management
Participating in the development and implementation of the hotels business continuity emergency response safety and crisis management plans.
Qualifications :
- Extensive experience (minimum 5 years) in a luxury or upscale hotel environment with at least 2 years in a similar leadership role (Director of Operations or Hotel Manager).
- Strong understanding of hotel operations including Front Desk Housekeeping Food & Beverage and Maintenance.
- Exceptional leadership and team management abilities with a proven track record of motivating and inspiring teams.
- Excellent communication and interpersonal abilities with the capacity to interact effectively with guests staff and other stakeholders.
- Solid understanding of financial management principles and the ability to contribute to budgeting and cost control.
- Strong problem-solving and decision-making capabilities with the ability to address challenges proactively and effectively.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
