Concierge

Starting Rate of Pay: $20.29 per hour CAD

As a Concierge your ability to anticipate the guests needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will support the hotel by: 

Your Job Duties Include:

• Assist guests with mail messages and any plans or arrangements they require including onsite and offsite activities
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group/ special occasions dining needs
• Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails communication and follow up throughout stay and post-departure
• Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
• Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre arrival email review and action preferences from ACDC review room blocking and ensure all earned privileges are extended consistently
• Other duties as assigned

Qualifications :

Your experience and skills include:

• Previous customer related experience required
• Previous administrative experience required
• Valid Alberta drivers license required
• Excellent knowledge of Fairmont Jasper Park Lodge the town of Jasper and local attractions preferred
• Computer literate in Microsoft Window applications an asset
• Previous experience with Property Manager and Open Table and Kipsu text messaging system an asset
• Pro Serve certification an asset

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: